Senior Manager, Enterprise

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

BCAA is hiring a Regular Full-Time Senior Manager, Enterprise Technology

This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office and/or are not looking to relocate to BC will not be considered for this position.

As the Senior Manager Enterprise Technology , you'll spearhead the management and evolution of HR and Finance applications, ensuring they align with organizational objectives . You'll oversee all aspects of application development and configuration, acting as a liaison between IT and business teams to deliver solutions that meet stakeholder needs. Your role involves budget and resource management, as well as negotiating key enterprise software license renewals. Success in this position relies on your ability to drive effective collaboration, tackle challenges proactively, and align technology strategies with business goals.

Who you are:

• You’re a business-minded technology leader with a track record of building engaged teams and driving org anizational growth.

• You are action and execution oriented, thriving on taking the lead and driving projects forward. You're the type of person who sees a challenge as an opportunity and isn't afraid to roll up your sleeves and get things done.

• You’re an effective communicator with the ability to build strong and collaborative relationships at all levels across the organization.

• You’re a problem solver who loves a challenge, demonstrating strong analytical skills and good judgment.

• You identify challenges and are a proactive thinker.

• You can collaborate and coordinate engaged, productive, and effective teams.

• You see the big picture and have a keen eye for the details.

• You take the initiative for your development, staying current with the latest industry trends and products.

• You have a demonstrated ability to lead and think critically.

• You enjoy coaching and mentoring team members and helping people succeed in their careers.

• You create a workplace that inspires and motivates your team to do their best work.

What you’ll do:

• Provide clear direction to ensure efficient workflow within the team, facilitating the rapid delivery of work.

• Collaborate with Product Managers, Product Owners, and Business Analysts to shape the product vision and backlog, aligning technology initiatives with business objectives .

• Maintain a customer and business centric focus, ensuring that all efforts are aimed at delivering value to our customers and BCAA at large .

• Demonstrate a hands-on leadership style that emphasizes collaboration and continuous improvement, tailored to suit agile delivery methodologies.

• Lead efforts to make work visible and consistently demonstrate value delivery to customers in a predictable, stable, and frequent manner.

• Offer support and assistance to teams and Product Owners, helping to remove impediments that may hinder effectiveness.

• Establish a robust production support framework to promote team ownership and responsiveness.

• Shield teams from distractions and disruptions, ensuring focus remains on productive work.

• Direct the development of solutions for both new and existing systems, addressing potential issues such as scalability, performance, and security.

• Collaborate cross-functionally to identify strategic opportunities and formulate long-term roadmaps with associated financial implications.

• Provide subject matter expertise in solution design sessions and communicate the rationale behind business objectives and decisions to empower team members.

• Assist in the development of business unit strategic plans, projects, and budgets, ensuring alignment with organizational goals.

• Identify operational issues and provide support to teams in addressing them, fostering a culture of learning and continuous improvement.

• Cultivate a culture of quality, ensuring adherence to good coding practices and compliance with non-functional requirements.

• Drive the application of automation and DevSecOps practices throughout the development, testing, and delivery processes.

• Ensure alignment of new systems and changes with the organization's overall data and application architecture.

• Collaborate with the Service Desk to ensure adequate support for system users and conduct detailed retrospectives to drive continuous improvement.

• Maintain well-documented and supported systems, while also focusing on building high-performing and engaged teams through effective talent management practices.

• Stay informed about industry developments and tools and technologies used by teams, fostering a culture of continuous learning and improvement.

• Monitor expenses against budgets, analyze variances, and take corrective action as needed to ensure financial accountability.

• Manage vendor relationships, assess the quality of vendor work, and negotiate renewal terms and conditions to ensure optimal performance.

• Partner closely with various line of business stakeholders to understand their needs and ensure technology initiatives support business outcomes.

• Provide strategic technical guidance to support the planning and implementation of solutions tailored to each line of business's needs.

What you bring:

• Degree in computing science or information systems. Development / application management experience combined with education in other fields will be considered.

• At least 5 years of technical experience plus 5 years supervising and managing staff.

• Experience a rchitecting application solutions, data modeling (logical and physical) familiarity, implementation of application solutions, implementation of COTS solutions ( e.g. Workday), creating specifications, unit and system testing.

• Project management/scrum master experience.

• Experience leading development and solution teams.

• Bonus skills

• MBA or graduate degree

• Scrum Master/Agile Certifications

• Proficient in Kanban methodology

• Extensive experience in a large, diverse IT organization with a complex corporate structure, or across multiple disciplines within IT

• Ability to apply statistical and research methods to address system issues and enhance products as needed

• Familiarity with, or experience in implementing, Workday HR & Workday Financial Suite platforms is highly advantageous .

The salary range for this position is $ 110,000 to $ 150,000 per annum, and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

Internal Applicants, this is an M3 position. The internal posting will close on Wednesday, May 29, 2024.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.