Service Manager

3 days ago


Timmins, Canada ReadyQuip Full time

JOB SUMMARY: Perform all service supervisor duties andprovide leadership to Readyquip technicians is support of customerrequirements.

KEY ACCOUNTABILITIES:· Provide in branch leadership for serviceoperations;

· Schedule field and workshop service work load to maximizeproductivity in the field and workshop;

· Coach, mentor, recruits technicians tomeet and exceed customer and business objectives;

· Manage, understand andprovide direction on financial implications of work being requested/doneincludinginvoices, warranties, policies, redo, etc.;

· Manage fixed assets,tools in the branch, service vehicles and assist in preparation of plans forcapital expenditures;

· Manage and prepare quotes and review invoices forcustomers, while managing work-in-progress in a timely fashion;

· Promote a highlevel of customer satisfaction and follow up on repairs· Improve customersatisfaction by identifying problem areas and initiating correctivemeasuresrelating to shop floor or office procedures;· Manage required trainingneeds and maintain training register, performance evaluations and guidancesessions for direct reports;

· Promote workplace safety by ensuring allemployees investigate all accidents or near misses

· Lead and participate insafe, environmentally sound and healthy work behaviors and customerrelations atall times in support of Readyquip Health and Safety Policy/Program(s) andbestpractices

· Encouraging continuous improvement in operations throughscheduled meetings between management, other departments, and employees as wellas regular service meetings.

· Work with all other departments to deliver highlevel of customer service

· A commitment and sensitivity to addressing thecustomer’s specific needs

QUALIFICATIONS:

· Fluently bilingual in French andEnglish, oral and written

· 3 years experience preferred

· Certified technicianpossessing either: journeymen, red seal or equivalent certificate, preferred

·Working knowledge in heavy equipment industry

· Must be able to read andunderstand prints (hydraulic & electrical), drawing and technicalbulletins

· Must possess good relationship management, interpersonal and communicationskills

· Work evening shifts and weekends asrequired

· Completed post-secondary education

· A team player with a strongcustomer service orientation.

· Good organizational skills.

· Sense of urgencywith the ability to prioritize and deliver timely results in a fast pacedenvironment with multiple and changing priorities

· Must have a good drivingrecord (copy of drivers’ abstract may be required)

Excellent communication,negotiating, analytical and organizational skills

·Effective leadership, coaching and team building skills

· Self motivated andable to adapt to changing and multiple priorities

· Knowledgeable with Microsoftapplications along with basic computer skills

· Working knowledge of competitors'equipment

CHARACTER COMPETENCIES:

· Ability to multi task

· Critical thinking:using logic and reasoning to identify the strengths and weaknesses ofalternative solutions, conclusions, or approaches to problems

· Judgment &decision making: choosing appropriate actions based on common sense andcost-benefit analysis

· Coordination: adjusting actions in relation to others’actions

· Leadership and persistence in face of obstacles

Wethank all applicants for their interest; however, only those selected for aninterview will be contacted. No phone calls, please. ReadyQuip is an equalopportunity employer. Please email careers@readyquip.com

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