Supervisor, Rehab

Company: CLIC
Department: Group Benefits
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

This position is responsible for leading two teams. i) a team of rehabilitation case managers who deliver cost effective, innovative rehabilitation services for group benefit plan members as rehabilitation professionals. ii) a team of Training Specialists responsible for delivering claim adjudication and disability claim management training, quality auditing for new and existing disability claims staff, and ownership of department procedure management.

• Ensure that rehabilitation plans developed by individual team members are appropriate, cost effective, proactive and implemented in a timely and effective manner.
• Establish strong partnerships between the rehabilitation and claims teams to ensure the common goal of effective and proactive case management is achieved.
• Develop procedures and processes to closely monitor the effectiveness of rehabilitation services delivered by rehabilitation team members.
• Identify, investigate, and recommend new and innovative approaches to the provision of rehabilitation services.
• Implements goals and strategies to ensure that the Training Specialists delivers on quality auditing procedures management and training programs influencing Disability Claims department results.
• Proactively manages workforce resourcing ensuring the availability of adequately skilled claims resources for work volumes and demand changes.
• Leads change by identifying opportunities for change, preparing plans, assessing scope/impacts, implementing change, providing information and support, and monitoring progress.
• Mitigates and resolves escalated claim situations.
• Manages performance through the ELEVATE program, including the planning, assessing, and review phases and ensuring understanding of job and performance expectations, taking steps to remove barriers to success, facilitating empowerment, encouraging accountability and providing appropriate rewards and recognition. Managing performance and fostering an agile culture to deliver on strategic objectives.

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.

• You have 5 years of disability claims/rehabilitation case management experience
• You have 2 years experience in leadership
• You have a post secondary degree or University degree in Business Administration, Health Sciences or Disability Management.
• You have an Associate, Life and Health Claims (ALHC) designation.
• You have an expert understanding of disability claims management practices.
• You have an expert understanding of group and/or individual disability insurance contracts.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

• This role involves direct contact with clients and/or service providers in their environment.
• Extended work hours, including evenings and weekends, may be required.

• Training and development opportunities to grow your career.
• Paid time off to support your personal and family needs.
• A holistic approach to your well-being, with a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Please contact our recruitment team for more information.

Expected Salary Range: $69,000.00 to $115,000.00 CAD
*The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.