Senior Application Engineer

1 month ago

Mississauga, Canada Mpac Group Full time

PURPOSE OF THE JOB:

Reporting to Applications Manager, the Applications Engineer carries the overall responsibility for all the equipment and system proposals in Mpac Langen Americas.

In direct collaboration with sales, this position is responsible for the proper quoting of projects, ensuring that proposals and bids are completed accurately and on time.

PRIMARY RESPONSIBILITIES:

  • Prepare equipment & system proposals as required by Sales
  • Create and propose concepts for the customer which align with market trends and promotes development of standard product lines.
  • Review customer required safety and electrical specifications
  • Prepare accurate cost estimations for proposals
  • Secure OEM proposals from outside vendors as required
  • Support outside selling activities
  • Understand customer decision making process and criteria
  • Respond to customer inquiries in a timely, professional manner
  • Co-ordinate with all departments, the RSM (Regional Sales Manager) and the customer, to ensure quotes are available on time, are complete, accurate and of a high quality
  • Act as the voice of the customer within Langen
  • As necessary, represent Langen with the RSM’s and customers, to close orders, answer technical questions, and provide the appropriate packaging solution
  • Provide input into and maintain databases (customer/market/competitor intelligence)

SECONDARY RESPONSIBILITIES:

  • Keeps current with latest and emerging industry regulations and codes relative to packaging equipment system design and operation.
  • Support Project Managers during order execution

KNOWLEDGE AND SKILLS REQUIRED:

  • 3-5 years’ experience in quoting or engineering of highly engineered capital equipment
  • Degree or Technical Education in Electrical or Mechanical Engineering with focus on Robotics, Automation and controls
  • Automation Equipment / Secondary Packaging experience is preferred
  • Ability to develop and maintain a technical appreciation of Mpac Langen products
  • Excellent written and verbal communication skills
  • Highly customer focused
  • Strong organizational ability, able to set priorities and meet deadlines
  • Advanced level of computer skills (Microsoft Office, AutoCAD)

PHYSICAL DEMANDS:

  • Most work is performed in an office environment with occasional trips to the assembly floor and the warehouse.
  • Hearing acuity required for safety reasons while on the assembly floor
  • Exposure to high noise from machines operating nearby during visits to the assembly floor
  • Most of work is done while sitting down
  • Works with computer for prolonged periods of time

DESIRED BEHAVIOURAL COMPETENCES:

  • Behaves ethically — Ensures own behavior and team members’ behavior is consistent with Langen standards and aligns with the values of the organization.
  • Impact and influence — works effectively with and through others including where no formal authority exists
  • Achievement Motivation — results oriented. Sets high standards and objectives
  • Communicate Effectively— Speak, listen and write in a clear, thorough and timely manner.
  • Negotiating – presents positions in a reasoned manner, seeks win-win outcomes but understands when to say no.
  • Team Leadership — effective at building support, thinks team first, promotes success in terms of team as well as individual success, and is adept at creating a shared vision.
  • Decision-making — Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organize— Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Problem Solving— Assesses problematic situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations.
  • Detail oriented personality who is also able to see the big picture.
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