Process Improvement and Efficiency Manager, IT
3 weeks ago
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.
Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products.
We take pride in doing good things for the environment to help create a greener, more sustainable future for all.
It’s simple; we do it right. We AIM for excellence.
What we offer
- Competitive salary + other perks
- Group insurance & RRSP program
- Company-wide events throughout the year (BBQ, Holiday party etc.)
- Free gym on site
- Two cafeterias on site (subsidized meal program available)
- Dynamic & rewarding work environment- work on high-impact, meaningful projects while also having fun
The Process Improvement and IT Operations Efficiency Manager and their team will be responsible for quality monitoring as well as evaluation, design, and implementation of best practice business processes to improve service and business efficiency. They will analyze data related to workflow, processes, and reporting to evaluate the efficiency of current-state business processes.
- Lead and coordinate quality, efficiency projects and activities to ensure continuous best practices, and quality improvement in all IT spheres (OPS, APP and PMO).
- Manage major incident & problems process and cycle.
- Manage of change advisory board (CAB).
- Create reporting on service levels including KPIs.
- Analyse existing workflows and perform best practice benchmark gap analysis.
- Develop processes and procedures to effectively meet or exceed customer expectations.
- Develop/update process documentation, work instructions and other tools to support execution.
- Collaborate cross-functionally on full life cycle process evaluation and improvements.
- Conduct on-going research and benchmark against industry best practices.
- Oversee IT inventory and equipment stock.
- Oversee IT knowledge management process.
- Manage associated team members.
- Minimum of 10 years’ experience leading process analysis and redesign efforts utilizing lean methodology.
- Demonstrated experience leading others in process analysis and redesign initiatives.
- Strong analytical skills and ability to translate data into measurable action and present projects to management for evaluation and prioritization.
- Ability to present complex processes in easy-to-understand terms to various cross functional stakeholders to receive approval and prioritization.
- Ability to prioritize and manage multiple projects, both large and small, with competing due dates and present status to management.
- Considerable skills in process improvement, business transformation, customer service, communication, leadership, problem solving and team building.
- Proven experience in delivering operational business results in a service environment.
- Ability to work on project deliverables with minimal supervision and present status and results to Director for approval.
American Iron & Metal and its subsidiaries is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, colour, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws.
Although we’d love to be able to speak with everyone that applies, due to the volume of applicants we receive and time constraints, only those selected to move forward will be contacted.
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