Global Account Director/ Healthcare
3 weeks ago
- Manages Global Account(s) on behalf of all DSV divisions while developing and driving customer strategic account plan called Know your customer (KYC) to retain and grow customer revenues and relationships and align strategic account development with Global Executive Sponsor and relevant stakeholders
- Maintains a high level of communications and transparency on customer activities throughout the DSV organization while ensuring all stakeholders are informed according to current activity level, opportunities, and strategic development for future engagement
- Acting as ultimate escalation for customer, but dealing with potential agreement-impacted incidents rather than daily operational deviations and able to escalate any concerns and/or complaints of the Global Account to the appropriate parties
- Actively drives innovations and continuous improvement process with the customer
- Stays informed on market trends and developments with their assigned accounts and within the logistics arena while using knowledge and specialists to create value added solutions for customers
- Actively searches and identifies opportunities within customer account and engages colleagues and line businesses to further grow the account
- Define and agree goals and KPI’s for the logistics activities in accordance with the client’s requirements
- Contributes to the further professionalization of the Global Commercial Organization and demonstrate examples of best practice to the wider team
- Supports own team in development, growth, and above/below-mentioned tasks
- Supports and engages in Vertical Management team activities/tasks
- Create and manages account pipeline (including RFQ’s), activities and performance using global standard reports and define corrective actions
- Review up-trading, down-trading, loss-making and newly gained trade lanes monthly and take corrective actions where applicable and conduct account review meetings with Relevant Teams and/or IV Lead
- Ensuring Monthly, Quarterly and Yearly Business Review (Strategic Business Review) meetings take place, are well-prepared and all relevant stakeholders involved in a timely way Driving contract negotiations to achieve best terms and conditions in accordance with company policy and ensure new global customer reporting standards are implemented and adhered to for all Global Account reports. Maintaining and updates all relevant data in MS Dynamics (Visit Reports, Meetings, Tender)
- Conduct and participate in quarterly business reviews with customer(s) to review metrics, discuss business opportunities and operational challenges which also requires the ability to travel. While personally, engaging with all Country/Regional key decision makers of the Global Account
- Drives direct customer contact while demonstrating both the business development skills and ‘technical’ knowledge to make presentations, and lead/initiate customer discussions
- Drive growth and relationship of the Global Account by ensuring appropriate collaboration and partnering internally and externally
- Propose account targets for the Global Account per Product for the purpose of annual target setting
- Establish Global Executive Sponsor approach towards the customer to ensure customer relation on various levels
- Supports organizational commitment to ISO 9001, ISO 45001 certification
- Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
- Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
- Post Secondary degree in related field or equivalent experience required
- 10+ years of sales experience in the freight forwarding/logistics industry required and experience in managerial positions in an international environment
- Superior leadership skills, and team builder
- Strong consultative, organizational, problem-solving, and negotiating skills
- Strong knowledge of all products including supply chain solutions, freight forwarding (air, ocean, road) and contract logistics.
- Strong business of financial acumen
- Superior presentation skills with the ability to influence and persuade others
- Effective communicator, both verbally and written with tendencies to create collaborative engagements
- Strong interpersonal skills that build respected professional relationships internally & externally
- Act as a role model for DSV values and adhere to the Code of Conduct
- English is the principal language for this position, additional languages may be required in other locations.
- Ability to communicate effectively in a diverse multicultural environment.
- Microsoft Office suite
- Good knowledge of Customer Relationship Management (MS Dynamics) tools
- Prolonged periods sitting and standing at a desk and working on a computer
- Occasional travel may be required
- Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.
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