Machinery Support Engineer
2 weeks ago
Trades & Manufacturing Regina, SK • ID: 8572-046 • Full-Time/Regular
We are currently seeking a Machinery Support Engineer for our Regina location. This role is responsible for overseeing the John Deere, Case and Contact management system and providing technical expertise to the branches and the FleetWise team. The successful candidate will be responsible for identifying issues and building world class technical expertise database. Utilizing data they will identify, investigating, document and communicate technical machine issues to the service branches and FleetWise team. The ideal candidate will be a Heavy-Duty Technician by trade, have experience with machine troubleshooting, will have a high level of computer skills and communicate effectively. The successful candidate will also be responsible for taking a proactive approach to repairs and lifecycle planning by utilizing the latest technologies and available equipment data. This position is a key liaison with Brandt Technicians, Foreman, Service managers, Engineers at John Deere, and the Brandt FleetWise team. #Li-Onsite
Responsibilities & Duties:- Manage technical assistance requests from Brandt Service Departments using the Case & Contact Management System (CCMS)
- Develop Brandt Technical Assistance Center Technical Solutions by Working with Deere via their Case & Contact Management System (formerly DTAC)
- Working similarly with other OEM Manufacturers represented by Brandt
- Working with the Machine Monitoring Specialists to examine diagnostic trouble codes that come through the JDLink system
- Researching Oil Sample Data
- Researching warranty data
- Update and maintain the Technical Solution database
- Provide direction and technical expertise to Technicians, Foreman, and Service managers
- Utilize John Deere Service Advisor Remote To generate diagnostic revenue
- To help branches reduce multiple service field trips
And so on...
Required ExperienceBilingual (English / French) is a requirement.
Red seal heavy duty technician certificate or equivalent work experience in the construction and forestry industry.
Minimum 5 years’ service experience as a technician, Foreman, or Service manager.
Strong background in computer applications and analytics
Knowledge of the heavy equipment & dealership service departments
Ability to filter and correlate the different data source to create an accurate recommendation
Knowledge of machine application, design, functionality and understanding the environmental effect on the equipment performance
Understand effective inspection process and equipment lifecycle planning
Some travel required.
#J-18808-Ljbffr-
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