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IT Service Delivery Director

3 months ago

City of Langley, Canada Renewable Energy Systems Full time
Do you want to work to make Power for Good?We're the world's largest independent renewable energy company. We're guided by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy.We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them.RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally.Our competitive package offers rewards and benefits including pension schemes, flexible working, and top-down emphasis on better work-life balance. We also offer private healthcare, discounted green travel, 24 days holiday (with an additional discretionary day given by the company) with options to buy/sell days, enhanced family leave and four volunteering days per year so you can make an impact somewhere else.This role can be based in any of our Global Offices.Job SummaryThe successful candidate will refine and implement the strategy and roadmap for the provision of several groupwide enterprise IT systems and services and act as IT’s business partner globally to the RES Development & Construction business.You will take accountability for the value and performance of IT services within your remit, providing a high-quality service to your internal stakeholders and customers. You will leverage your extensive technology background and experience in solving complex business problems and ensuring the business benefits from the successful delivery of existing as well as new and innovative technology services and solutions in support of the renewable development and construction value streams.You will manage the portfolio of business applications that support the development and construction value stream, steering the continued investment and development of services across platforms that include GIS, construction management, project management, and safety technologies.The successful candidate will participate in business strategic planning processes to ensure that change delivery can support the translation of business goals and objectives into the mobilization of technology initiatives, activities and projects.Reporting into the Group CIO, as part of the IT leadership team, the successful candidate will lead an international team with global reach. They will work closely with colleagues and stakeholders across multiple geographies, taking on a leading role within IT to deliver RES’s business objectives through technology.Essential FunctionsEssential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. These functions require a significant amount of time (at least 10%) in the performance of the job.
  • IT Service delivery for technology solutions (infrastructure, data, applications, and services) that support renewable energy development and construction value streams.
  • Oversee the management of service level agreements (SLAs), ensuring that all IT services are delivered in line with expectations.
  • Monitor and report on the performance of IT services, identifying areas for improvement and implementing changes as necessary.
  • Drive continuous improvement initiatives to enhance service delivery processes and customer satisfaction.
  • Own, develop and nurture strong relationships between the business and IT, ensuring that regular communications forums are established and scheduled regularly.
  • Manage relationships with external vendors and partners to ensure they meet their contractual obligations and deliver value to the organization.
  • Ensuring effective change delivery across the portfolio to adhere to time, cost, and quality requirements.
  • Ensures appropriate governance to balance effective execution and control of cost vs. risk to the organization.
  • Defines and evolves roadmaps and priorities for initiatives and IT Services that support the value streams, leveraging core IT Services and processes where appropriate.
  • Overseeing the lifecycle of software applications, ensuring that applications adhere to architectural standards, meet business needs and user requirements, and are supportable.
  • Work with IT capabilities to ensure appropriate resourcing for service delivery and change delivery by leveraging existing resources, hiring, or using contractors where needed.
  • Collaborate with key stakeholders from management to executive levels throughout the business and IT, to identify service delivery requirements and ensure alignment with business objectives.
  • Provide & demonstrate hands-on leadership ensuring that appropriate prioritizing, planning, resourcing, and contingency for customer issues are highlighted into portfolio and resource plans.
  • Manage a cross-functional IT team, providing coaching and development to improve skills and collaboration, and fostering a culture of continuous learning and improvement.
  • Manages multiple direct reports, responsible for setting objectives, undertaking quarterly reviews and year-end review cycles for direct reports.
  • Prepare and manage the service delivery budget, ensuring cost-effectiveness and resource optimization.
  • Attends work regularly and punctually, as scheduled or expected.
  • Collaborate with global IT and business stakeholders across multiple time zones by occasionally attending meetings outside of core business hours as needed.
  • Complies with Employee Handbook, Code of Conduct and Company Policies & Procedures.
Additional Responsibilities
  • Collaborate with other IT leaders to ensure that IT services are integrated and aligned with the broader IT strategy.
  • Oversee and participate as an escalation point in an IT on-call rotation.
Knowledge, Skills & Abilities
  • Good understanding of common project delivery and software development frameworks (e.g. PMP, PRINCE2, DevOps, scrum, agile, waterfall), with hands-on experience working within some of these.
  • Excellent knowledge of common development and construction platforms and technologies including GIS, contract management, project management, field construction technologies, and safety platforms.
  • Excellent knowledge of the ITIL framework and best practices and IT Service Management processes.
  • Extensive experience with IT Delivery, end to end Portfolio and Programme management, using a variety of delivery methodologies.
  • Foundational technical understanding of commonly deployed enterprise technologies and common business systems technical architectures and components.
  • Excellent vendor management & knowledge of common procurement processes (e.g. RFI, RFP).
  • Foundational knowledge of common data & analytics and system and data integration patterns, methods & technologies.
  • Foundational understanding of data management and data governance practices and their application to enterprise content and document management environments.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to take the initiative and operate proactively.
  • Financial acumen and budgeting, including production of spend and investment submissions.
  • Influencing stakeholder attitudes, decisions, and actions for mutual benefit.
Safety
  • Presents, supports, and leads-by-example with a safety and quality-oriented attitude.
  • Leads by example to show that safety is the most important function, ensuring that all employees follow safe practices while working.
  • Demonstrate ownership of your actions and responsibility for your and your team's results.
  • Accountable to continually reinforce safe behaviors and correct “at risk” behaviors.
  • Adheres to and ensures all site team members understand standard operating procedures.
  • Leads and supports the site team in technical, quality and safety, utilizing systems in place.
Leadership
  • Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation, and exceeding expectations.
  • Manages multiple direct reports.
  • Participates in hiring and selection process to fill positions on the team.
  • Communicates regularly with direct reports on goals, accomplishments, and information on policies.
Qualifications
  • Relevant degree or demonstrable on-the-job learning in lieu of this.
  • Project or Programme Management Certification (e.g. PRINCE2, PMP, MSP).
  • ITIL v3 or v4 Foundation Certificate in IT Service Management.
Work ExperienceExperience of working in an IT service delivery, business partnership leadership or similar role.At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people. #J-18808-Ljbffr