Service Video Advisor
4 weeks ago
Description
Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike.
Steel Mazda St. John's is seeking a Service Video Advisor to join our team
As a Service Video Advisor with Steel Mazda St. John's, your primary responsibilities will include creating and presenting video assessments of vehicle service needs to our customers. You will effectively communicate repair recommendations and build trust with clients. If you are a detail-oriented, customer-focused individual with a strong understanding of automotive service, this role provides an opportunity to excel and contribute to customer satisfaction and service department success.
Responsibilities Include But Are Not Limited To- Precise video documentation of repairs on client vehicles
- Proper explanation of the technicians’ vehicle prognosis on video
- Efficient and prompt upload of video to the client
- Cleanliness of service department
- Service department support when and where required
- Organization of internal estimates of pre-owned vehicles
- Organization of new and used vehicle deliveries
- Creation of internal work orders for new vehicle stock
- Collaboration with customer-facing service advisors
- Be comfortable explaining service processes on camera (voice only)
- Be prompt, punctual, and detail-oriented
- Ability to work with minimal supervision
- Valid driver’s license and clean driver’s abstract
- Competitive compensation package, with annual wage review
- Flexible Health and Dental Plans, 6 different cost-shared options to meet everyone’s needs
- Enhanced Benefits including Telehealth, Mental Health Support, and EFAP
- Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
- Opportunities for career growth and advancement
- Employee discounts on vehicle purchasing, parts, and service at any of our locations
- A safe, inclusive, and dynamic work environment
We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge, and demonstrated abilities.
Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit www.steeleauto.com.
Seniority levelEntry level
Employment typeFull-time
Job functionOther
IndustriesMotor Vehicle Manufacturing
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