Quality Assurance Analyst

ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including:LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

In support of a high-growth mandate, we’re hiring for the position of Quality Assurance Analyst to join our dynamic and highly engaged Engineering team.

As a QA Analyst, you will play a key role in ensuring the quality and reliability of our platform. Through collaboration with cross-functional teams, you will directly impact the delivery of a superior virtual healthcare experience for Canadians.

In this position, you’ll be responsible for daily triage of new bugs, testing of new features, reviewing requirements and designs of new features, identifying edge cases, guiding the team in understanding potential implementation pitfalls and ensuring that product quality remains consistent and ever-improving.

Critical to success in this role will be your proficiency in quality assurance best practices, developing and executing test plans and scripts and ensuring that quality issues are appropriately identified, documented, tracked and resolved—ensuring impactful contributions to our platform. Beyond your deep technical expertise, your ability to foster collaboration among fellow quality assurance analysts will elevate the entire team's capabilities. Through effective communication and collaborative problem-solving within cross-functional teams, you will play a key role in our delivery of successful user-facing products.

12 – 18 MONTH DELIVERABLES

Within the first 90 days, you'll develop an understanding of our products, applications, processes, and tools while contributing to the implementation of key features for Maple's web and mobile experience.

Over the next 12 to 18 months, you will play a key role in elevating QA standards at Maple. Your commitment to continuous improvement will lead to the identification and implementation of streamlined processes within our QA workflows. You'll partner closely with your cross-functional squad, comprising developers, designers, and product managers, to optimize processes which will contribute to more resilient and reliable rollouts of major platform updates, ensuring an uninterrupted and seamless user experience.

CANDIDATE PROFILE

• The ideal candidate has at least 3 years of experience testing applications that ship to both iOS and Android platforms.
• The candidate possesses a proven track record in effectively communicating both technical and business-level information through the creation and maintenance of clear documentation, including test plans, test cases and bug reports.
• The ideal candidate is proficient in conducting functional, integration, regression and exploratory testing of new products, enhancements and releases.
• The ideal candidate demonstrates robust analytical, and problem-solving skills paired with experience identifying, documenting and tracking system defects to resolution.
• The candidate has knowledge and experience using agile testing software, such as Jira, Confluence and TestRail.
• An excellent communicator and exemplary team player, the ideal candidate has a proven track record of collaborating with cross-functional teams, including UX/UI Designers, Developers, and Product Managers.
• The ideal candidate thrives in a fast-paced and dynamic work environment with the ability to adapt quickly to changes and contribute effectively to the team's goals in an open culture with a flat hierarchy.

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.KEY COMPETENCIES

• QA Best Practices
• Test Planning & Execution
• Problem-Solving
• Defect Tracking and Management
• Requirement Analysis
• Communication
• Automation Testing
• Continuous Improvement

CULTURE AND ORGANIZATIONAL FIT The Maple team is:

• Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
• Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
• United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.
• Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.

WORKING AT MAPLEWe want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counselling, health service navigation, life insurance, critical illness and disability insurance, and more.
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
• Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
• Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.
• Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.
• Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.

OTHER

• Job type: Full-time
• Hiring manager: Manager, Quality Assurance
• Location: Fully remote within Canada
• Start date: April 2024
• Vacation: 3 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check. #J-18808-Ljbffr

---