Sales & Traveller Champion

5 days ago

Montreal, Canada Approach Tours Full time

We are a dynamic team of entrepreneurs and passionate travellers, working towards building the leading group travel company of choice for North Americans. Our mission is to take the pain out of travel while delivering innovative world-class travel experiences for our customers. Our collections include a rich variety of cultural tours to Europe, South America, Africa and Southeast Asia. Our secret-sauce? Select destinations, engaging experiences and fully guided tours combine to create a worry-free experience from the time our travellers are picked-up at home until they are dropped off at the end of their tour. We want to help travellers indulge in the travel experience of their dreams and build memories to last a lifetime.

Travel is booming and we're looking to grow our team to help keep up with demand This is where you come in – we need your help to continue infusing customer delight in everything we do Intrigued by our customer-centric mission? Read on.

A Little About You

You are an energetic professional with prior sales experience and a gift for the gab. You love international travel, ooze interpersonal prowess, and take pride in leaving others with a smile after they speak with you. You are solution orientated and keep customers front-and-centre in everything you do. You like working in a positive sales environment and thrive when facing new challenges. You are willing to dive headfirst to ensure success and want your work to have impact. You are comfortable in a fast-paced, “all-hands on deck” environment, and can coordinate tasks across multiple initiatives while driving results.

If you’re nodding your head while reading this then we’re looking for you

Your Mission

Reporting directly to the Sales & Travellers Champion Team Leader, you will play a critical role in creating positive interactions across all our communication channels (phone, social and e-mail). You will be responsible for managing your leads through the entire sales process, from initial contact to booking conversion. We believe that being successful in sales begins with being a customer champion. In this role, you will be responsible for:

Championing customer interactions

As part of a close-knit team, you will be the face of the company and the point-person for sales and customer interactions. You will:

  • Oversee the entire sales process from initial interest through to final payment, including pursuing all sales opportunities and follow-up activities
  • Make outbound calls to new or existing customers, and follow-up with active inquiries to provide a complete experience to any customer who contacts us
  • Respond to customer inquiries (website forms, Facebook messages, chat messages and phone calls), engage with early adopters to answer questions and build loyalty from day one
  • Track new leads and participate in the maintenance of the CRM database to ensure accurate, clean and consistent data capture

Championing customer happiness

  • Establish a special connection with past and potential customers and identify and understand their travel needs
  • Provide a superior level of customer service through accurate and timely information on destinations and inclusions
  • Participate in preparing customers for their upcoming adventure
  • Proactively anticipate future customer desires through the promotion of our strong value proposition, tour experience and supporting products
  • Be positive and open to continually enhance the team experience in every way

What We're Looking For

  • Passion for sales and creating customer delight
  • Ambition for yourself and for our company – believing goals are to be exceeded and celebrated
  • Relentless optimism and sees each customer interaction as an opportunity to wow our travellers
  • Enjoy the challenge of identifying a travel desire and matching it to a unique experience
  • Uncompromising ethics and integrity
  • High level of attention to detail, especially in written materials and communications
  • Autonomous, self-aware and self-starting
  • Proactive, takes ownership of projects and enjoys being accountable for results
  • Excited about bringing brands to life, and able to adopt a specific brand voice
  • “Refuse to lose” attitude and mindset

Requirements

  • Minimum 3 years of inbound and outbound sales and customer service experience
  • Fluent proficiency in English - French is an asset

What We Offer

  • Competitive salary and bonus plans
  • Join some of our tours and experience the Approach difference abroad
  • Opportunities for skill development, as well as professional and career growth plans
  • Free coffee and tea, as well as surprise free meals and snacks
  • Employee Recognition Day, 5 à 7s, and other awesome team activities
  • A brand-new, modern office space located in the heart of Old Montreal (restaurants, coffeeshops, metro)
  • Amazing colleagues that will make time fly by while achieving results
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