Senior Infrastructure Project Manager to manage operational enhancements and new feature implem[...]
3 weeks ago
Our enterprise public client is looking for a Senior Infrastructure Project Manager to manage operational enhancements and new feature implementation of M and other Infrastructure (Telephony contact center, UC products) related initiatives - 12 months contract, Vancouver based - 2 days/month in office, (may need to report to the office frequently depending on project requirement.)
Must Have:- 9+ years of Project management of medium to large initiatives in an enterprise environment ideally within Public sector
- Experience with Contact Center implementations and Contact Center technologies in an Enterprise level organization
- Experience in M implementation with M Teams Voice and related technologies in an Enterprise level organization
- Experience in managing Enterprise upgrades of client computing devices (Windows), networks and other client facing infrastructure
- Experience in using a variety of project management methodologies such as Agile, Scrum, Kanban, and Waterfall
- Extensive experience in project management including creating and monitoring project plans, schedules, budgets and resources; status reporting; managing project issues and risks; and change control
- Extensive experience managing teams including the ability to communicate, set, and maintain clear expectations
- Excellent verbal and written communication skills including effective reporting and presentation skills
- Assist in leading CaaS solution sustainment and implementation of new features and enhancements. This opportunity will help provide Contact Center as a Service with a multi-channel customer experience to the Contact Center operations.
- Act as Lead Project Manager in managing the operational enhancements and new feature implementation of M
- Act as a Lead Project Manager in various client facing Infrastructure initiatives
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