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ServiceNow Senior Development Lead-Architect
3 months ago
ServiceNow Senior Development Lead-Architect
The Opportunity
Total Systems Solutions Consulting Inc. is seeking a ServiceNow Senior Development Lead-Architect to work for our public sector client the Ministry of Citizen Services in the Province of British Columbia. You must be available to remote, full-time 40 hours per week with availability Monday to Friday from 8:30am to 4:30pm Pacific Standard Time. It is expected that consultants may be required to occasionally attend meetings in Victoria, British Columbia for which your expenses will be reimbursed.
The anticipated term of this opportunity is from an available start date of September 16, 2024 for 6 months.
Project Context
The Service Management Transformation Program (SMTP) is a multi-year transformation of IT service management operations. The SMTP involves the implementation of the OCIO My Service Centre (My SC), a cloud-based IT service management tool powered by ServiceNow. My SC was launched for use by all ministries in January of 2019, with an initial set of OCIO Services and features.
Background
The mandate for SMTP focuses on transforming IT service operations to ensure a superior customer experience and contribute to the success of government programs. It also includes the integration of IT service management for shared government IT infrastructure and services. SMTP includes both project and operations work and the team is currently comprised of Ministry staff, resources contracted via previous RFPs, and the Province’s vendor service delivery partners.
The Province is implementing various modules of ServiceNow, with several already in production which include:
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
- Order Management (Service Request, Request for Fulfillment, Service Catalogue)
- Service Asset and Configuration Management and Configuration Management Database (SACM/CMDB)
- Hardware Asset Management (HAM)
- Software Asset Management (SAM)
- Field Services (FSM)
- Continuous Improvement (CIM)
- Strategic Portfolio Management (SPM)
The Province is seeking an experienced ServiceNow Technical Architect who will support the architectural needs of the program.
Consultant Qualifications
Education
- Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
Experience
- Minimum of 8 years of hands-on experience with ServiceNow development and administration.
- Proven experience in developing and configuring complex ServiceNow projects.
- Previous experience in leading and managing complex ServiceNow solution development.
- In-depth knowledge of ServiceNow modules, especially IT Service Management (ITSM) and IT Asset Management (ITAM).
- Experience working with end users to derive requirements, understand their issues, and provide effective resolutions.
Technical Skills:
- Proficiency in JavaScript, HTML, CSS, AngularJS, and other web development technologies.
- Strong understanding of ServiceNow architecture, data model, and security model.
- Experience with ServiceNow integrations using REST, SOAP, and other integration technologies.
- Experience with ServiceNow Discovery, IRE, and the CMDB health and remediation rules.
- Familiarity with ITIL processes and best practices.
Client Interaction:
- Strong competence in working directly with end users to understand their requirements, issues, and objectives.
- Proven ability to analyze end user problems and work through resolutions effectively.
- Excellent communication skills to interact with end users and stakeholders at all levels.
Leadership Skills:
- Proven ability to lead and mentor a team of developers.
- Strong organizational skills and the ability to manage and prioritize multiple projects.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Ability to work independently and manage multiple tasks and projects simultaneously.
Certifications:
- ServiceNow Certified Application Developer.
- ServiceNow Certified System Administrator.
- Additional ServiceNow certifications (e.g., ITOM, ITSM, ITAM) are a plus.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: Up to $125.00 per hour
Expected hours: 40 per week
Flexible language requirement:
- French not required.
Schedule:
- Monday to Friday.
Application question(s):
- Where on your resume have you managed complex ServiceNow solution development using Javascript, HTML, CSS, AngularJS, REST, SOAP, and other integration Technologies?
- Where on your resume can you demonstrate your experience with ServiceNow development and administration?
Education:
- Bachelor's Degree (preferred).
Experience:
- Azure, AWS and cloud providers with ServiceNow: 5 years (preferred).
- Powershell, Server and Infrastructure technologies: 5 years (preferred).
- Service Now Development and Administration: 8 years (required).
- Managing complex ServiceNow Solution Development: 8 years (preferred).
- Javascript, HTML, CSS, AngularJS, REST, SOAP: 8 years (required).
Licence/Certification:
- ServiceNow Certified Application Developer (preferred).
- ServiceNow Certified System Administrator (preferred).
- Additional ServiceNow (e.g., ITOM, ITSM, ITAM) (preferred).
Work Location: In person
Application deadline: 2024-08-27
Expected start date: 2024-09-16
