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Training Representative
3 months ago
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Training RepresentativeBusiness Unit: Aviation Services
Career Area: Operations and Administration
Location:
Charlottetown, CA
Reporting to the Training Delivery Manager, the Screening Contractor Training Representatives (SCTRs) are full-time dedicated resources who support CATSA’s National Training & Certification Program and other responsibilities as determined by CATSA. SCTRs play a crucial role in conducting training activities and ensuring compliance with the established training standards and guidelines.
Key Responsibilities:
Training Delivery: Carry out training activities as outlined in the CATSA Training Responsibilities Overview. This includes delivering training sessions to Screening Officers, following the guidelines and materials provided by CATSA.
Compliance: Ensure adherence to the model parameters contained in the CATSA Training Programs Overview. Complete all required training and maintain Certification equivalency as specified by CATSA.
Documentation: Keep accurate records of training sessions, including attendance, evaluations, and any other required documentation.
Collaboration: Collaborate with CATSA and other relevant stakeholders to ensure training materials, processes, and procedures are up to date and aligned with the latest industry standards and regulations.
Professional Development: Stay updated with changes in policies, procedures, and technologies related to the screening process and security measures. Continuously enhance personal knowledge and skills through professional development opportunities.
Non-Screening Time Support: Perform any assigned roles and responsibilities as established under processes set out in One Hour Non-Screening Time for Screening Officers. This may include administrative tasks, quality assurance, or other duties as designated by the Screening Contractor.
Education
Candidates must have a high school diploma, GED, or equivalent certificate.
No post-secondary education is required for this position.
Knowledge, Skills, and Abilities
Previous experience in training delivery or instructional roles is preferred.
Strong knowledge of CATSA training programs, procedures, and guidelines.
Excellent communication and presentation skills.
Detail-oriented with strong organizational and record-keeping abilities.
Ability to work independently and as part of a team.
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
Demonstrated commitment to continuous learning and professional development.
Retaining and implementing knowledge of all applicable Standard Operating Procedures
Strong interpersonal and customer service skills.
Ability to communicate effectively during moments of high stress.
Works well in a team environment.
Ability to demonstrate a high level of professionalism, tact, and diplomacy
Strong integrity and ability to follow directives
Knowledge and or genuine interest in aviation security
Highly flexible and adaptable to support a 24/7 operation
Technical: operating the equipment as per the air security standard operating protocols (SOP). Must operate at a high level of effectiveness and proficiency to ensure strict adherence to the SOPs. Recognizing and responding promptly and evidence-informedly if a threat is detected or suspected. Must ensure vigilance to stay up to date on all SOP.
Communication: The ability to communicate clearly, as well as actively listen. Must be able to relay information effectively and efficiently to passengers and coworkers.
Interpersonal skills: must be able to maintain a calm, polite, and professional demeanour during potentially stressful encounters. Teamwork with coworkers is critical. Build positive relationships with internal and external clients, gaining their trust and respect.
Vigilance: the ability to be alert and focused at all times. Excellent observation skills to notice any irregularities or suspicious activity.
Critical thinking: make decisions promptly, occasionally with incomplete information. Must be able to respond appropriately, critically, and independently to various security-related situations.
Working Conditions
Physical requirements include but are not limited to standing for long periods, lifting/pushing/pulling luggage or other items, bending, squatting, crouching, and kneeling.
Ability to identify colour, shapes, forms, and features (e.g. X-ray images).
The flexibility of motion: moderate lifting, pulling or pushing of bags and other items weighing up to 25 kilograms.
Hand dexterity is required to use security instruments and equipment for screening.
It is required to reach above the shoulder and below shoulder level.
Performing searches and screening may include physical interaction with people (e.g., physical search of person).
Depending on certification and deployment, working outdoors in various conditions during the year for short periods.
Work on a set schedule during operational hours (e.g. morning, afternoon, evening, overnight), potentially including weekends and holidays. Shifts are not always flexible and vary from airport to airport.
- Employment Type: Permanent
- Locations: Charlottetown - YYG
GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.
We thank all candidates for their interest; however, we will communicate only with the selected candidates.
Job Segment: Customer Service Representative, Training, Quality Assurance, QA, Customer Service, Operations, Quality, Technology
