Control Room Security Operator

3 weeks ago

Ottawa, Canada Securitas Inc. Full time
Control Room Security Operator - BILINGUALJob Description

We are seeking a vigilant individual to ensure the safety and security of the site by monitoring surveillance cameras, alarms, and access control systems from a centralized control room.

RESPONSIBILITIES

  • Act as first line response for telephone calls, emails or walk ins from client staff, visitors and contractors.
  • Handle inquiries and provide resolutions via escalations to the client.
  • Performs active monitoring of various security systems, including CCTV, intercom, and access control.
  • Performs accurate data entries and reports in a timely manner for escalation.
  • Access control with voice communication to various facilities across the country.
  • Remotely troubleshoot for alarms or access control issues.
  • Conduct virtual (monitoring) and physical security patrols of assigned facilities.
  • Completing daily briefing, as well as, writing and being able to understand incident reports.

QUALIFICATIONS

  • Must be Bilingual (English and French).
  • Must be eligible to obtain Reliability Security Status.
  • Must be available to work a rotating schedule including evenings, nights, and weekends (24/7 Operations).
  • Have a valid Ontario Security Guard License.
  • Have access to a vehicle (public transit not available).
  • Great customer service skills (phone, email and in person).
  • Good computer knowledge and use of computer systems.
  • Ability to work under pressure.
  • Previous experience in a Call Centre or a Security Control Room would be an asset.

The posting will remain open until filled.

#AF-EasternCanada

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

About the Team

Securitas Canada's Mission:
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Securitas Aviation's Mission:
Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada

Our Values:
Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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