Lead Consultant],
1 month ago
Job Description - Lead Consultant], [Veritas NetBackup (ITO080547)
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of [Lead Consultant], [Veritas NetBackup]
The purpose of this job is to provide all aspects of NetBackup administration and provide technical guidance and support to junior (L1) NetBackup administrators.
This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.
Responsibilities
• Managing and Troubleshooting day to day backup operations
• Defines policies and standards for the use of NetBackup.
• Manages all NetBackup application infrastructure changes (Change & Configuration management)
• Capacity management, etc. for bottlenecks & issues
• Ensure quality standards in release.
• Take care of incidents, escalate to CLIENT or 3rd parties as necessary.
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.
• Work with the right teams within Genpact, CLIENT or 3rd parties for the implementation of change
• Follow the required policies and procedures for the incident, problem and change management.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service-related issues and risks to Genpact Track lead and/or CLIENT Track Lead
• Knowledgeable about the Tape Backups and related troubleshooting methods.
• Well versed with basics of Operating systems such as Linux, Windows, Solaris etc.
• Hands-on experience with Tape Libraries and how they are handled.
• Has knowledge on Tape encryption.
• Hands-on experience on NDMP Backups and their configuration.
• Hands-on experience on NetBackup Catalog recovery and its procedures.
• Knowledgeable about Exchange backups.
• Hands-on experience on NetBackup installations, upgrades on all levels (Master Server, Media Server and Clients) on Windows as well as UNIX.
• Hands-on experience with troubleshooting on restores.
• Must have good trouble shooting and analytical skills.
• Excellent communication skills (verbal and written).
• High energy, results driven person with strong interpersonal skills.
• Able to work under minimal supervision.
Qualifications we seek in you
Minimum Qualifications
• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
Preferred Qualifications/ Skills
• Capital Markets Domain knowledge is preferred.
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
• Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
• Basic understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Strong analytical and problem-solving skills.
• Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.
• Specialized knowledge in specific areas allowing them to tackle intricate problems.
• Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
• Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
• Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
• Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
• Strong communication skills (written and verbal).
• Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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