Inside Sales Supervisor

2 weeks ago

Vaughan, Canada Rentokil Pest Control South Africa Full time

Inside Sales Supervisor

About Us:

Rentokil and Terminix have combined to create the global leader in pest management across residential and commercial service - with one vision to become the most loved and respected services business on the planet.

If you join our newly combined business, you can expect to work alongside the best-of-the-best in the industry and find a best-in-class culture committed to our shared values of Service, Relationships, Teamwork and Responsibility.

What do our Inside Sales Supervisors do?

The Inside Sales Supervisor serves as the leader and subject matter expert for the Inside Sales Center. Primary responsibility is to provide support to colleagues on escalation calls and assist the Manager with day-to-day activities. The Inside Sales Supervisor will assist the Manager with improving team performance and developing and mentoring the Inside Sales and Business Development Representatives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

  • Maintain Baseline Sales Target
  • Mentor, coach, and develop ISR’s & BDR’s
  • Lead workflow distribution and floor management.
  • Communicate with customers via phone and email.
  • Respond with a sense of urgency to Service Levels.
  • Suggest process improvements.
  • Keep staff motivated.
  • Manage change effectively to ensure departmental objectives are met.
  • Respond to customer complaints.
  • Administer performance management by diagnosing improvement opportunities.
  • Provide effective feedback, coaching, training, and professional development.
  • Maintain world class customer service.
  • Conduct side by sides with direct reports.
  • Work alongside Quality Specialists.
  • Answer questions from staff and provide guidance.
  • Measure performance with key metrics.
  • Maintain adherence to policies for attendance and established procedures.
  • Keep management informed on issues and problems.
  • Facilitate and participate in team and leadership meetings.
  • Gather information from customers to help identify and solve problems.
  • Sell the value of our service to our customers and colleagues.

Assist with other office duties as assigned.

Requirements:

What do you need?

  • High school diploma or GED
  • 3-5 years of Sales experience required
  • At least 1+ years ofLeadership experience & iRIS/Google Suites experience.
  • Read, write and comprehend written and spoken English to communicate effectively and professionally at all times.
  • Possess a strong familiarity with call center environment.
  • Use active listening skills and empathy when interacting with others.
  • Apply excellent interpersonal skills.
  • Possess service orientation with desire to make a positive impact on all customers and colleagues.
  • Successfully work in a team environment.
  • Able to multitask in a fast-paced environment.
  • Possess exceptional organizational skills.
  • Be self-motivated.
  • Basic knowledge of Microsoft Office Suite 2007 or later, especially Excel, Word, and PowerPoint.
  • Have knowledge of Google Suite, especially Google Drive and associated programs frequently used at Rentokil North America.
  • Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. If you are to work on a Saturday the hours are 8:00 a.m. to 5:00 p.m., and occasional Sunday work is required by the busy season of the business.
  • Must pass pre-employment background screen

Benefits:

What do we offer?

  • Great benefits - Medical, Dental, and Vision, Employer-matched RRSP
  • Paid vacation and holidays
  • Short and long-term disability
  • Life Insurance
#J-18808-Ljbffr

  • Inside Sales Supervisor

    2 weeks ago

    Vaughan, Canada Rentokil Pest Control South Africa Full time

    Inside Sales SupervisorAbout Us:Rentokil and Terminix have combined to create the global leader in pest management across residential and commercial service - with one vision to become the most loved and respected services business on the planet.If you join our newly combined business, you can expect to work alongside the best-of-the-best in the industry and...

  • Inside Sales Supervisor

    2 weeks ago

    Vaughan, ON, Canada Rentokil Pest Control South Africa Full time

    Inside Sales Supervisor About Us: Rentokil and Terminix have combined to create the global leader in pest management across residential and commercial service - with one vision to become the most loved and respected services business on the planet. If you join our newly combined business, you can expect to work alongside the best-of-the-best in the...

  • Inside Sales

    3 weeks ago

    Vaughan, Canada IKON Complete Inc, Full time

    IKON Complete Inc. is a Recruitment & Search Firm specializing in identifying, & sourcing top performers for our clientele. Our clients include industry leading organizations who partner with us to be an extension of their HR & Recruitment function. Position: Inside SalesLocation: Vaughan, ONSalary: $65,000 YearlyIndustry: Manufacturing / Project...

  • Inside Sales

    3 weeks ago

    Vaughan, Canada IKON Complete Inc, Full time

    IKON Complete Inc. is a Recruitment & Search Firm specializing in identifying, & sourcing top performers for our clientele. Our clients include industry leading organizations who partner with us to be an extension of their HR & Recruitment function. Position: Inside SalesLocation: Vaughan, ONSalary: $65,000 YearlyIndustry: Manufacturing / Project...

  • Inside Sales Representative

    1 month ago

    Vaughan, Canada Water Matrix Full time

    **Inside Sales Representative - Product Sales** **Reports to: Director, Sales Operations** Water Matrix is a progressive, team oriented organization leading in the water conservation industry. We provide an excellent culture and team motivating environment with emphasis on personal career growth. Benefits package and RRSP matching are some of the...

  • Inside Sales Representative

    2 months ago

    Vaughan, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for an **INSIDE SALES REPRESENTATIVE **to join our head office in Vaughan. The Inside Sales Representative is responsible for looking after all incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties also include checking inventory for product...

  • Inside Sales Representative

    1 month ago

    Vaughan, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for an **INSIDE SALES REPRESENTATIVE **to join our head office in Vaughan. The Inside Sales Representative is responsible for looking after all incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties also include checking inventory for product...

  • Commercial Sales – Inside Support

    2 weeks ago

    Vaughan, Canada NEXT Supply Full time

    Hydronics Inside Sales Associate is responsible for ensuring that all customer orders via phone, email or fax are managed and processed in a timely manner. This role is a front line customer service representative for all external customers and is critical to the sales process cycle which includes providing pricing, checking stock and meeting the delivery...

  • Commercial Sales – Inside Support

    2 weeks ago

    Vaughan, Canada NEXT Supply Full time

    Hydronics Inside Sales Associate is responsible for ensuring that all customer orders via phone, email or fax are managed and processed in a timely manner. This role is a front line customer service representative for all external customers and is critical to the sales process cycle which includes providing pricing, checking stock and meeting the delivery...

  • Commercial Sales – Inside Support

    2 weeks ago

    Vaughan, Canada NEXT Supply Full time

    Hydronics Inside Sales Associate is responsible for ensuring that all customer orders via phone, email or fax are managed and processed in a timely manner. This role is a front line customer service representative for all external customers and is critical to the sales process cycle which includes providing pricing, checking stock and meeting the delivery...

  • Commercial Sales – Inside Support

    2 weeks ago

    Vaughan, Canada NEXT Supply Full time

    Hydronics Inside Sales Associate is responsible for ensuring that all customer orders via phone, email or fax are managed and processed in a timely manner. This role is a front line customer service representative for all external customers and is critical to the sales process cycle which includes providing pricing, checking stock and meeting the delivery...

  • Inside Sales Representative

    1 month ago

    Vaughan, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for an **INSIDE SALES REPRESENTATIVE **to join our headquarters in **Vaughan!** **About Us** **Scope of the position** The Inside Sales Representative is responsible for looking after all incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties...

  • Inside Sales Representative

    1 month ago

    Vaughan, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for an **INSIDE SALES REPRESENTATIVE **to join our headquarters in **Vaughan** location! **About Us** **Scope of the position** The Inside Sales Representative is responsible for looking after all incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and...

  • Inside Sales Associate

    1 week ago

    Vaughan, Canada Next Plumbing and Hydronics Supply Full time

    Inside Sales Associate Vaughan Location NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery...

  • Inside Sales Associate

    1 week ago

    Vaughan, Canada Next Plumbing and Hydronics Supply Full time

    Inside Sales Associate Vaughan Location NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery...

  • Inside Sales Associate

    1 week ago

    Vaughan, Canada Next Plumbing and Hydronics Supply Full time

    Inside Sales Associate Vaughan LocationNEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery...

  • Inside Sales Associate

    2 weeks ago

    Vaughan, Canada Next Plumbing and Hydronics Supply Full time

    Inside Sales AssociateVaughan LocationNEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.Role...

  • Inside Sales Associate

    6 days ago

    Vaughan, Canada POOLCORP Full time

    Location: Vaughan, ON (NSPD) - 390, 300 Confederation Pkwy, Unit 3, Concord, Ontario - L4K 4T8 Pay:  $21/hour plus up to an additional $2,500 through our performance bonuses in the summer.   Work Hours: Monday-Friday 8am-5pm with occasional Saturdays during the April-end of August season. 8am-430pm September-end or March Job Summary: The...

  • Inside Sales Representative

    1 week ago

    Vaughan, Canada IKON Complete Inc, Full time

    IKON Complete Inc. is a Recruitment & Search Firm specializing in identifying, & sourcing top performers for our clientele. Our clients include industry-leading organizations who partner with us to be an extension of their HR & Recruitment function. Position: Inside SalesLocation: Vaughan, ONSalary: $65,000 YearlyIndustry: Manufacturing / Project...

  • Inside Sales Associate

    2 days ago

    Vaughan, Canada Coast Appliances Full time

    Coast Appliances is a great place to work. We are an ambitious organization, investing in technology, process, and most importantly, dynamic PEOPLE! With an energized team that stretches across Canada, we are invested in growing our team members as we grow our business. Reporting to the Store Manager, the Inside Sales Associate is responsible for managing...