1 Silvertip Trail, Canmore, AB T1W 2Z7, Canada Req #139

Bell Attendant

MTN HOUSE by Basecamp, Canmore

About Basecamp

Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year.

MTN House by Basecamp is our latest upscale property with 99 newly renovated hotel rooms, an elevated restaurant with a farm to table ethos, and Canmore’s first Nordic Spa ( opening 2025 ).

Why Work for Us?

• Quarterly gratuity program
• Western Canada's fastest-growing hospitality brand.
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Employee, Family and Friends discounted rates at all Basecamp Properties.
• Company paid staff events.
• A hands-on people focused Basecamp culture.

Position Overview

Under the supervision of the Front Office Manager, you will be the prime arrival and departure ambassador for all MTN house by facilitating an elevated welcoming experience including luggage handling, valet service, Lobby & fireplace upkeep, and basic concierge duties.

Wage: $19-$20

Full-time/Permanent

Key Responsibilities

• Daily welcoming of all guests in the porte cochere and lobby areas.
• Provide luggage assistance when needed.
• Maintain the cleanliness and elevate appearance of the porte cochere and lobby areas.
• Maintain and manage the fireplace as needed.
• Provide basic concierge services such as 3rd party attraction bookings and other similar reservations.
• Facilitate dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B team.
• Act as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all guests.

Requirements

• Prior physical customer service experience in an public area is an asset.
• Hotel PMS experience preferred but not required.Knowledge of Webrez Pro is an asset.
• Adaptable to working both indoor and outdoor.
• minimum 3 years Canadian Class 5 Driver License with a clean drivers abstract.
• Ability to prioritize and organize.
• Able to work well independently with little supervision.
• Ability to work under pressure in a fast-paced environment.
• Take initiative in solving problems.
• People forward mentality with a can-do attitude.
• Clean criminal record check.

At Basecamp Resorts, we are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. If you require assistance during the hiring process, please contact Gabrielle at careers@basecampresorts.com to discuss your needs confidentially.

• 1 Silvertip Trail, Canmore, AB T1W 2Z7, Canada