Claim Representative/ Senior Claim Representative, ESIS Canada

4 days ago


SaintLambertdeLauzon, Canada Combined Insurance Full time

As a member of the Chubb group of companies, ESIS Canada Inc. is a third party administrator who provides claims management services across Canada.  Claims management services include all lines of business ranging from low exposure to high quantum auto physical damage, auto liability, bodily injury, product liability and general liability claims. ESIS Canada Inc. is part of a longstanding tradition of financial strength, global presence, and market leadership.

KEY OBJECTIVE:

Under the direct supervision of the Claims Team Leader, the Claims Representative performs customer service and claims functions within all lines of commercial business. The incumbent will ensure timely disposition of claims with the purpose of achieving cost effective settlements on both indemnity and expense dollars for such claims.

MAJOR RESPONSIBILITIES:    

  • Conduct, coordinate, and investigate claims directly with consistent exercise of adequate file control and file documentation to support file disposition;
  • Evaluate information on all types of claims and damages to determine the extent of exposure to the client and carrier; 
  • Effectively implement a litigation management program on assigned files;
  • Set reserves within authority and make claim recommendations concerning reserve changes to the Team Leader. The Claims Representative documents files with clear, well written file notes summarizing activities on each file;
  • Provide outstanding customer service and work well with brokers, insureds, clients, third party claimants and other stakeholders as necessary in the adjustment of claims; 
  • Assist with client claim file audits requested by the client and Account Executives.
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