Automotive Service Advisor

2 weeks ago

Victoria, Canada BCAA Full time

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring an Automotive Service Advisor (On-Site) based in our Victoria Service Location.

As an Automotive Service Advisor, you’re a key player in every Member’s experience when they entrust their vehicle to BCAA for repairs. From the time an appointment is booked through to its hand-over back to the Member, you’re responsible for the Member relationship. You’re an excellent listener, can manage conflict should it arise, and can translate technical information to members in a manner they will understand.

Who you are

  • You love working on vehicles.
  • You’re passionate about delivering outstanding customer service, even in complicated moments.
  • You’re a strong communicator, in person, via email or on the phone.
  • You’re tenacious and detail-oriented.
  • You love to learn and aren’t afraid to ask questions.
  • You’re personable and adaptable and strive to always improve your technical skills.
  • Flexible hours and weekend work are no problem for you.

What you bring

  • A minimum of two (2) years of experience in the automotive field as a Service Advisor, Service Writer, or Automotive Parts Advisor.
  • Intermediate knowledge of MS Office (Word, Excel, Outlook).
  • Ability to lift 50 lbs (23 kg), bend, reach, walk and stand for long periods of time.

Once here, you will:

  • Greet and check-in customers entering your BCAA Automotive Service Centre.
  • Act as each Member’s trusted advisor when discussing needed repairs, costs, schedule, timeline and preventative maintenance.
  • Provide repair estimates and receive Member approval for work to be performed, finalize sales, and complete customer follow-up after the repaired vehicle has left the shop.
  • Book and maintain the appointment schedule.
  • Ensure ongoing and accurate communication among team members involved with any repair.
  • Perform shipping/receiving duties and assist in handling the flow of parts throughout the facility.
  • Maintain a solid understanding of all BCAA products, best practices, standards, policies and systems as well as industry knowledge and competitors’ offerings.

Internal Applicants: Please note that the internal posting closes on September 06, 2024 and the role is a Grade 6 position.

The salary range for this position is $43,870.80 to $54,838.44 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

What we offer:

  • The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
  • Career and personal development to help you grow and reach your goals.
  • Incentives that recognize team and individual sales and performance.
  • Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
  • A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
  • Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
  • BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
  • Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

#J-18808-Ljbffr

  • Automotive Service Advisor

    3 months ago

    Victoria, Canada Carson Automotive Group Full time

    _Carson Automotive Group is one of Vancouver Island’s highest performing groups representing 6 brands across 8 dealerships. The incredible growth we have experienced has provided several exceptional opportunities for career minded people to complement our existing staff._ **Exceptional Opportunity**: Pacific Mazda requires a results oriented _**Service...

  • Service Advisor

    2 months ago

    Victoria, Canada Carson Automotive Group Full time

    Hiring: Service Advisor  We Are Recruiting a Full-Time Automotive Service Advisor Glenoak Ford requires a results oriented Service Advisor  to join our quality team. This is a full-time, union position located in our brand new, state-of-the-art facility in Langford BC. Principal Duties:  Manages customer requests for maintenance and...

  • Automotive Service Advisor

    3 months ago

    Victoria, Canada Glenoak Ford Full time

    _**Hiring: Service Advisor **_ - **We Are Recruiting a Full-Time Automotive Service Advisor **_ Glenoak Ford requires a results oriented _**Service Advisor **_to join our quality team. This is a full-time, union position located in our_ **brand new, state-of-the-art facility in Langford BC.**_ **Principal Duties**: - Manages customer requests for...

  • Automotive Service Advisor

    3 months ago

    Victoria, Canada Suburban Motors Full time

    _**Hiring: Service Advisor **_ - **We Are Recruiting a Full-Time Automotive Service Advisor **_ Suburban Motors requires a results oriented _**Service Advisor **_to join our quality team. This is a full-time, position located in Victoria, BC. **Principal Duties**: - Manages customer requests for maintenance and repairs; - Provides excellent customer...

  • Automotive Service Advisor

    3 months ago

    Victoria, Canada EDP Services, Ltd Full time

    **About us** EDP Automotive Service is a small independent auto shop in Victoria, BC. We are fast-paced, fun, customer-centric and our goal is to Provide the best customer service of any shop in Victoria. Our work environment includes: - Growth opportunities - Relaxed atmosphere - Casual work attire - On-the job training **Responsibilities**: - Greet...

  • Automotive Service Advisor

    3 months ago

    Victoria, Canada Galaxy Motors Full time

    Galaxy Motors (1990) Ltd. is a fast growing company with 5 Automotive locations and 3 RV locations here on Vancouver Island. We are looking to to hire a Service Advisor to add to our team at our Westshore Service Centre. If you are detail-oriented and interested in a career in automotive service, we would like to hear from you. This position is Tuesday -...

  • Automotive Service Advisor

    3 months ago

    Victoria, Canada Canadian Tire View Royal Full time

    Canadian Tire View Royal is currently hiring for Automotive Service Advisors for our busy Auto Centre. This role communicates directly with our customers to manage their needs and expectations regarding their automotive service maintenance and repairs. You are the link between the technician and the customer. **Benefits of Working at Canadian Tire View...

  • Automotive Service Advisor

    3 months ago

    Victoria, Canada Glenoak Ford Full time

    _Carson Automotive Group is one of Vancouver Island’s highest performing groups representing 6 brands across 8 dealerships. The incredible growth we have experienced has provided several exceptional opportunities for career minded people to complement our existing staff._ **Exceptional Opportunity**: Glenoak Ford requires a results oriented_**Service...

  • Automotive Service Advisor

    3 months ago

    Victoria, Canada Wheaton Chevrolet Buick Cadillac GMC Ltd. Full time

    _**Wheaton Chevrolet Buick Cadillac GMC**_, Vancouver Island’s leader in the domestic vehicle market is looking for a service consultant to join our service department team. **Responsibilities**: - Strong service orientation and enthusiastic - Maintain a high professional standard - Good communication skills, both written and verbal - Builds...

  • Automotive Service Advisor

    3 months ago

    Victoria, Canada Wheaton Chevrolet Buick Cadillac GMC Ltd. Full time

    _**Wheaton Chevrolet Buick Cadillac GMC**_, Vancouver Island’s leader in the domestic vehicle market is looking for a service consultant to join our service department team. **Responsibilities**: - Strong service orientation and enthusiastic - Maintain a high professional standard - Good communication skills, both written and verbal - Builds...

  • Automotive Service Advisor

    3 months ago

    Victoria, Canada Wheaton Chevrolet Buick Cadillac GMC Ltd. Full time

    _**Wheaton Chevrolet Buick Cadillac GMC**_, Vancouver Island’s leader in the domestic vehicle market is looking for a service consultant to join our service department team. **Responsibilities**: - Strong service orientation and enthusiastic - Maintain a high professional standard - Good communication skills, both written and verbal - Builds...

  • Automotive Service Technician

    4 days ago

    Victoria, British Columbia, Canada Carson Automotive Group Full time

    Carson Automotive Group is a leading automotive group representing 6 brands across 8 dealerships. Our exceptional growth has created opportunities for career-minded individuals to join our team.Exceptional Opportunity:We are seeking a results-driven Automotive Service Technician to join our dynamic team at Glenoak Ford Westshore dealership in Victoria,...

  • Automotive Service Technician

    5 days ago

    Victoria, British Columbia, Canada Carson Automotive Group Full time

    Carson Automotive Group is a leading automotive group representing 6 brands across 8 dealerships. Our exceptional growth has created opportunities for career-minded individuals to join our team.Exceptional Opportunity:We are seeking a results-driven Automotive Service Technician to join our dynamic team at Glenoak Ford Westshore dealership in Victoria,...

  • Automotive Service Consultant

    10 hours ago

    Victoria, British Columbia, Canada Carson Automotive Group Full time

    Job Summary:We are seeking a highly skilled and customer-focused Automotive Service Consultant to join our team at Carson Automotive Group. As a key member of our service department, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Manage customer requests for...

  • Automotive Service Consultant

    5 days ago

    Victoria, British Columbia, Canada Carson Automotive Group Full time

    Job Summary:We are seeking a highly skilled and customer-focused Automotive Service Consultant to join our team at Carson Automotive Group. As a key member of our service department, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Manage customer requests for...

  • Automotive Service Consultant

    4 days ago

    Victoria, British Columbia, Canada Carson Automotive Group Full time

    Job Summary:We are seeking a highly skilled and customer-focused Automotive Service Consultant to join our team at Carson Automotive Group. As a key member of our service department, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Manage customer requests for...

  • Service Advisor

    3 months ago

    Victoria, Canada SUBURBAN MOTORS Full time

    **_Hiring: _**_Service Advisor_** **_ We Are Recruiting a Full-Time Automotive Service Advisor_** Suburban Motors requires a results oriented - **_Service Advisor _**to join our quality team. This is a full-time position located in Victoria, BC. **Principal Duties**: - Manages customer requests for maintenance and repairs; - Provides excellent customer...

  • Service Advisor

    3 months ago

    Victoria, Canada SUBURBAN MOTORS Full time

    **_Hiring: _**_Service Advisor_** **_ We Are Recruiting a Full-Time Automotive Service Advisor_** Suburban Motors requires a results oriented **_Service Advisor _**to join our quality team. This is a full-time, position located in Victoria, BC. **Principal Duties**: - Manages customer requests for maintenance and repairs; - Provides excellent customer...

  • Service Advisor

    3 months ago

    Victoria, Canada GLENOAK FORD Full time

    **_Hiring: _**_Service Advisor_** **_ We Are Recruiting a Full-Time Automotive Service Advisor_** Glenoak Ford requires a results oriented **_Service Advisor _**to join our quality team. This is a full-time, union position located in our **_brand new, state-of-the-art facility in Langford BC._** **Principal Duties**: - Manages customer requests for...

  • Service Advisor

    3 months ago

    Victoria, Canada GLENOAK FORD Full time

    **_Hiring: _**_Service Advisor_** **_ We Are Recruiting a Full-Time Automotive Service Advisor_** Glenoak Ford requires a results oriented **_Service Advisor _**to join our quality team. This is a full-time, union position located in our **_soon to be opening brand new, state-of-the-art facility in Langford BC._** **Principal Duties**: - Manages...