Partner Success Manager

4 weeks ago

Old Toronto, Canada Ocado Group Full time

The Ocado Smart Platform (OSP) is a modular, scalable software and hardware solution supporting highly automated customer fulfillment warehouses (CFCs) integrated with a fully-fledged grocery e-commerce platform. The vision is to provide large brick-and-mortar retailers across the globe with an online service using our disruptive technology.

Partner Success Managers are the primary point of contact for our OSP Partners to ensure they are fully conversant in the use of OSP. They have in-depth knowledge of all their Partner’s support requirements and upcoming deployments as well as their OSP operational performance. They champion the cause of their Partners to drive maximum performance and business value for the Partners and for Ocado.

Partner Success Managers work closely with Partners from pre-go live through the lifetime of the contract. They collaborate with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products.

Team Structure:

This Partner Success Manager role, based in Canada and supporting our partner relationship with Sobeys, reports to the VP of Canadian Partnerships, as part of the regional team supporting the partnership. They work closely with the central Partner Success team of Partner Success Associates, Partner Success Operations Managers, and Partner Success Analysts to deliver the required support services.

Accountabilities:

  • The primary point of contact for Partners’ OSP teams for the effective use of OSP
  • Leading successful deployments and operational go-lives for OSP features and products, ensuring Partners are prepared and ready
  • Coordinating with Ocado teams to ensure Partners receive the knowledge and information required for successful utilization of OSP so they deliver on their business objectives
  • Collaborating with other Ocado teams to build and maintain positive Partner relationships
  • Reviewing and maintaining excellent knowledge of Partner KPIs and performance
  • Sharing best practices with Partner OSP teams
  • Highlighting process improvements within Ocado, Partner OSP operations, and onsite Ocado teams
  • Constantly balancing the needs of Partner support requests with conscious respect for contractual commitments and commercial benefits

Skills Experience and Qualifications:

Minimum:

  • Experience in supporting clients/partners, ideally within a technology solutions or operational environment
  • Bachelor's degree or equivalent practical experience
  • Experience in working cross-functionally both internally and externally to drive partnerships or projects
  • Business management experience and commercial awareness
  • Stakeholder, relationship building and networking skills
  • Good written and verbal communication
  • Comfortable communicating with large groups of people
  • Self-motivated with an ability to deliver to deadlines and multi-task under pressure
  • Highly organised and resilient with an eye for detail
  • Ability to think strategically beyond the needs of the organisation today
  • Comfortable dealing with ambiguity and uncertainty
  • Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism

Preferred (in addition to minimum)

  • Experience working in a client-facing support organisation
  • Experience with the Ocado Smart Platform

Please let us know in your application if you need any special adaptations for the selection process. At Ocado, we adapt our selection processes to our candidates.

#LI-HYBRID

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world

Transforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

Can't find what you're looking for or not ready for a move?Join our Talent Community to stay up to date with Ocado Group news and events,you’ll also be the first to know about new opportunities - before they are posted #J-18808-Ljbffr

  • Partner Success Manager

    1 month ago

    Toronto, Canada Ocado Group Full time

    The Ocado Smart Platform (OSP) is a modular, scalable software and hardware solution supporting highly automated customer fulfillment warehouses (CFCs) integrated with a fully-fledged grocery e-commerce platform. The vision is to provide large brick-and-mortar retailers across the globe with an online service using our disruptive technology. Partner...

  • Partner Success Manager

    3 weeks ago

    Toronto, Canada Ocado Group Full time

    The Ocado Smart Platform (OSP) is a modular, scalable software and hardware solution supporting highly automated customer fulfillment warehouses (CFCs) integrated with a fully-fledged grocery e-commerce platform. The vision is to provide large brick-and-mortar retailers across the globe with an online service using our disruptive technology. Partner...

  • Partner Success

    2 months ago

    Old Toronto, Canada Cybrid Technology Full time

    Remote – North AmericaCybrid is a payments orchestration platform that helps technology partners embed a variety of payment workflows across both traditional finance and digital currencies.The financial services industry is rapidly changing, with real-time payments and cryptocurrency driving exciting new technologies and solutions that improve the user...

  • Partner Success

    2 months ago

    Old Toronto, Canada Cybrid Technology Full time

    Remote – North AmericaCybrid is a payments orchestration platform that helps technology partners embed a variety of payment workflows across both traditional finance and digital currencies.The financial services industry is rapidly changing, with real-time payments and cryptocurrency driving exciting new technologies and solutions that improve the user...

  • Partner Success

    3 weeks ago

    Old Toronto, Canada Cybrid Technology Full time

    Remote – North AmericaCybrid is a payments orchestration platform that helps technology partners embed a variety of payment workflows across both traditional finance and digital currencies.The financial services industry is rapidly changing, with real-time payments and cryptocurrency driving exciting new technologies and solutions that improve the user...

  • Partner Success

    2 months ago

    Old Toronto, Canada Cybrid Technology Full time

    Remote – North AmericaCybrid is a payments orchestration platform that helps technology partners embed a variety of payment workflows across both traditional finance and digital currencies.The financial services industry is rapidly changing, with real-time payments and cryptocurrency driving exciting new technologies and solutions that improve the user...

  • Partner Success

    3 weeks ago

    Old Toronto, Canada Cybrid Technology Full time

    Remote – North America Cybrid is a payments orchestration platform that helps technology partners embed a variety of payment workflows across both traditional finance and digital currencies. The financial services industry is rapidly changing, with real-time payments and cryptocurrency driving exciting new technologies and solutions that improve the...

  • Partner Success

    3 weeks ago

    Old Toronto, Canada Cybrid Technology Full time

    Remote – North AmericaCybrid is a payments orchestration platform that helps technology partners embed a variety of payment workflows across both traditional finance and digital currencies.The financial services industry is rapidly changing, with real-time payments and cryptocurrency driving exciting new technologies and solutions that improve the user...

  • Partner Success Manager

    2 months ago

    Toronto, Canada Companial Full time

    **About Companial** **Companial **is the largest and fastest-growing, international network of Microsoft Dynamics partners. We support our partners - Resellers and ISV’s - with services aimed at growing revenue, lowering costs, and improving profitability. We are an official Value Add SMB Distributor for Microsoft Dynamics and a Microsoft Indirect...

  • Partner Success Manager

    2 weeks ago

    Toronto, Canada Quickpass Cybersecurity Full time

    **Partner Success Manager** **Who we are** Quickpass Cybersecurity (“CyberQP”) is a rapidly growing venture backed Software as a Service (SAAS) provider of Helpdesk Security Automation and Privileged Access Management (PAM) solutions for the Managed IT Services (MSP) industry. MSPs in 13 countries depend on CyberQP to deliver its critical solutions....

  • Partner Success Manager

    4 weeks ago

    Toronto, ON, Canada Ocado Group Full time

    The Ocado Smart Platform (OSP) is a modular, scalable software and hardware solution supporting highly automated customer fulfillment warehouses (CFCs) integrated with a fully-fledged grocery e-commerce platform. The vision is to provide large brick-and-mortar retailers across the globe with an online service using our disruptive technology. Partner...

  • Partner Success Manager

    5 days ago

    Toronto, Ontario, Canada Companial Full time

    About CompanialCompanial is the largest and fastest-growing, international network of Microsoft Dynamics partners. We support our partners - Resellers and ISV's - with services aimed at growing revenue, lowering costs, and improving profitability. We are an official Value Add SMB Distributor for Microsoft Dynamics and a Microsoft Indirect Provider. We...

  • Partner Success Manager

    4 weeks ago

    Toronto, Canada ResQ Full time

    **ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...

  • Customer Success Manager

    1 week ago

    Toronto, Canada Vena Solutions Full time

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. _#LI-Remote_ **About the role**: Vena Solutions is looking for a Partner Customer Success Manager (CSM) to join the team. As a Partner CSM, you will own a portfolio of customers who have relationships with...

  • Partner Success Lead

    2 months ago

    Toronto, Canada Tre'dish Full time

    **About Tre'dish** The hospitality industry is fundamentally broken, with people working incredibly long and uncertain hours, on low wages, with huge overheads. Tre'dish is reinventing this industry by empowering people around the world to create sustainable food businesses. All you need is one great recipe, and we provide you with everything required to...

  • Partner Success Lead

    2 months ago

    Toronto, Canada Tre'dish Full time

    **About Tre'dish**: The hospitality industry is fundamentally broken, with people working incredibly long and uncertain hours, on low wages, with huge overheads. Tre'dish is reinventing this industry by empowering people around the world to create sustainable food businesses. All you need is one great recipe, and we provide you with everything required to...

  • Partner Success Lead

    5 days ago

    Toronto, Ontario, Canada Tre'dish Full time

    About Tre'dishThe hospitality industry is fundamentally broken, with people working incredibly long and uncertain hours, on low wages, with huge overheads. Tre'dish is reinventing this industry by empowering people around the world to create sustainable food businesses. All you need is one great recipe, and we provide you with everything required to become a...

  • Manager, Partner Success and Operations

    3 weeks ago

    Toronto, Canada ThinkOn Full time

    REMOTE TORONTO, ONTARIO, CANADA. FULL-TIME. APRIL 12, 2023 Description ThinkOn is expanding its **Sales and Partner Success **team! Reporting to the **Director, Partner Success**, the **Manager, Partner Success & Operations** will be responsible for working cross-functionally to enable the ThinkOn Sales and Partner Success Team, our Partners, Subscribers...

  • Smb Azure Partner Success Manager

    3 weeks ago

    Toronto, Canada Microsoft Full time

    In SMC and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be...

  • Partner Success

    3 weeks ago

    Old Toronto, Canada Cybrid Technology Full time

    Remote – North America Cybrid is a payments orchestration platform that helps technology partners embed a variety of payment workflows across both traditional finance and digital currencies. The financial services industry is rapidly changing, with real-time payments and cryptocurrency driving ex