Support Engineer

4 weeks ago

Old Toronto, Canada Valiantys Full time

About Valiantys

Valiantys is the leading global consulting and services firm dedicated to Atlassian products. We accelerate business transformation by digitizing processes and modernizing teamwork, using the best Agile methods and tools. Our Atlassian technical expertise is unparalleled, and we support our customers across the entire spectrum of their projects on those platforms. Because teamwork requires more than just tools, we help them bridge the gap between their applications and strategic practices such as SAFe and ITIL. Over the last 15 years, wehave helped in excess of 5,000 customers to achieve their desired business outcomes at a reducedtime to value,through improved team collaboration.

At Valiantys, we talk straight, we share and take part, we are mindful of what matters, we make every interaction remarkable and we never stand still. If you think the 5 values sound familiar to you, we bet you will love working with us

Job summary

As part of the Valiantys support team, you’ll be a knowledge expert on all issues related to Atlassian products. This role will consist of system operations, knowledge of debugging, advanced troubleshooting, and best practices to resolve the most difficult problems.

What do you need to be successful?

A minimum of 2 years of experience working as a support engineer or in a similar fast-paced and highly technical environment.

Experience in analyzing server and client application logs to identify the root cause of errors.

general knowledge of web technologies and related tools.

strong analytical, debugging, and problem-solving skills and can work with both technical and non-technical audiences.

Propose clear & simple solutions to answer clients' requests within the defined SLA

Manage service requests and incidents.

Delegate Atlassian product administration on behalf of clients (for example, user management, permissions skills, workflow configuration, and add-ons management).

Root cause analysis of clients' issues

Feed & Improve Valiantys documentation based on clients' experience and feedback.

Configure Apache HTTPD & Tomcat and Set up certifications (SSL...)

Insure the migration of AWS servers.

Analyze application logs and servers.

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