Surveillance Manager

Starlight Casino / MATCH Eatery & Public HouseStarlight Casino / MATCH Eatery & Public HouseSurveillance Manager - Starlight New Westminister

Part Time / Full Time

Surveillance Manager - Starlight New Westminister

This position is responsible for all daily surveillance activities in the casino. Ensures that the integrity of gaming operations and financial transactions are protected. This includes identifying, investigating and reporting any criminal suspicious or unusual play or deviations from internal control systems or regulatory requirements.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 30 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what its like to be on a team that values your vision, skill and energy.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

What You Bring

• 2 years of Surveillance experience plus a minimum of 1 year supervisory experience 
• Post-secondary degree, diploma or certificate in a related field preferred
• Thorough knowledge of Gateway and applicable BCLC & GPEB policies and procedures as they pertain to casino and surveillance operations
• Excellent English communication skills; both verbal and written
• Ability to troubleshoot equipment problems, provide solutions, install and remove most accessible equipment
• Working knowledge of Criminal Code of Canada an asset

Key Responsibilities

• Supervises the surveillance department supervisors by leading, training, mentoring, evaluating and providing recognition of accomplishments and corrective feedback as appropriate. 
• Facilitates the effective functioning of the Surveillance team by providing expertise, resources and by cultivating a positive team environment. 
• Ensures effective communication between Surveillance and casino managers.
• Liaises with GPEB, RCMP and BCLC as applicable on investigations and compliance issues.
• Directs special observations and investigations as requested by casino management and the Security department.
• Maintains complete knowledge of and ensures compliance with BCLC, GPEB Policy and Procedure, FINTRAC, FOIPPA, PIPA and PIPEDA as applicable.
• Initiates and conducts investigation into suspicious transactions or activities through the use of real time and recorded media. 
• Reviews results of special observations and recommends action accordingly.
• Ensures that all aspects of surveillance activity are kept in the strictest confidence.
• Maintains data files on procedural infractions, investigations and criminal matters. 
• Encourages feedback from operators and recommends strategies to improve processes, customer service, team morale and department standards.
• Provides timely reports and information to regulatory bodies as requested or required.
• May prepare and monitors annual departmental budget.
• Participates in the hiring process.
• Prepares and communicate department schedules to maintain optimum staffing levels.(at applicable sites)
• Acts as Administrator for iTrak, company’s surveillance system which includes setting up, monitoring user activity, adding staff members, activating access for casino supervisors and managers and re-enabling staff. (at applicable sites)
• Manages maintenance of all relevant equipment – NVRs, DVRs, cameras, monitors etc. (at applicable sites) 
• Takes on other responsibilities as required.

Working Conditions/Physical Requirements:

• Enclosed, dimmed and controlled environment
• Walking, standing and sitting – postures vary throughout the day with sitting most common
• Good closed vision, color vision and ability to focus on a computer screen for long periods of time 

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 30+ gaming properties in British Columbia and Ontario and two additional properties in Edmonton, Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 334 table games (including 27 poker tables), 13,555 slots, 91 food and beverage outlets and 561 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2022, Gateway will celebrate 30 years in the business of gaming and entertainment in Canada. Additional information is available at www.gatewaycasinos.com .

Apply Now

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

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About Starlight Casino / MATCH Eatery & Public House

Just minutes from Vancouver International Airport (YVR) and downtown Richmond, Starlight Casino offers the ultimate gaming experience.

Featuring a newly designed VIP area including private salons, five tantalizing dining options for food connoisseurs; surrounded by non-stop action and free live entertainment. You can feel the excitement as soon as you come in
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MATCH Eatery & Public House is a contemporary themed Pub offering a great sporting, and entertainment experience with the elements of comfort one might find in a British Pub. With energetic and attentive staff serving pub staples, with a local and gastro flare featuring Live Music, DJ’s and sporting events.

Just minutes from Vancouver International Airport (YVR) and downtown Richmond, Starlight Casino offers the ultimate gaming experience.

Featuring a newly designed VIP area including private salons, five tantalizing dining options for food connoisseurs; surrounded by non-stop action and free live entertainment. You can feel the excitement as soon as you come in
----------------------------------------------------------------------------------------------------------------------------------------------------------
MATCH Eatery & Public House is a contemporary themed Pub offering a great sporting, and entertainment experience with the elements of comfort one might find in a British Pub. With energetic and attentive staff serving pub staples, with a local and gastro flare featuring Live Music, DJ’s and sporting events.

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