Import Analyst

Farrow is a diversified, family-owned business that facilitates international trade by executing comprehensive customs brokerage and integrated logistics solutions. We provide our clients peace of mind with our customs brokerage, shipping, and freight-forwarding capabilities for Canada and the United States.

Farrow Prides itself on providing exceptional customs service with a true focus on trade compliance. It is our passion for personalized care that has led to Farrow being in business for over 100 years and has allowed us to constantly expand with 29 locations across North America and we're still growing We're real people, family-owned and dedicated to our employees with a history of reinvesting in them. This commitment and dedication are why many of our employees have been with us longer than 20 years and why we have been recognized as one of Canada's Best Managed Companies for 10 consecutive years.

Position Summary

This position is responsible for completion of customs clearance documentation and processing of import documentation. This individual will act as a regular liaison with customers, other internal teams/departments and Customs personnel and will assist in ensuring that all entries are released, classified and billed accurately within Farrow service standards. In addition, this position will assist junior customs release staff with training and the completion of complex releases.

• Receive documents via email, fax and mail. Review documents for completeness (e.g. date, description, value) ensuring that all necessary documents have been received for processing. Determine account number, ETA and apply bar code to billing sheet. Enter required information into database system in order to produce entry.
• Contact clients, branches or other brokers if additional documents or information is required
• Respond to calls and questions from internal and external sources. Trace shipments and set up pre-arrivals at Customs
• May rate for release as required.
• May assist with training new employees.
• Performs other duties such as sorting, matching and stapling documents, printing, faxing, scanning and other functions as assigned

Education and Experience

• High school diploma or related experience
• More than 6 months brokerage operations experience required
• Demonstrated ability to consistently release complex entries and solve problems with minimal assistance
• Demonstrated ability in completing a variety of entry types and processes
• Excellent attention to detail
• Tactful and dependable
• Strong communication skills; must be able to read, write and speak English fluently
• Strong interpersonal skills; able to work independently as well as part of a team
• Fast and accurate keyboard skills (minimum 8000 strokes an hour with 97% accuracy)
• Able to multi task and keep track of priorities and ETA’s
• Able to perform basic mathematical calculations
• Demonstrated ability with standard business applications (e.g. MS Office, email, internet) and standard office equipment (e.g. computer, fax, photocopier, scanner, telephone, etc.)

Working Conditions, Mental Effort & Physical Requirements

• Ability to focus on computer screen/and or written materials for extended periods of time.
• Ability to work under deadlines and related stresses.
• Must work some statutory holidays
• May be required to work off shifts to assist with coverage or as part of their regular shift. (Note: Some locations operate 24-7)
• Ability to sit for extended periods of time.