ServiceNow technical manager

1 week ago

Ajax, Canada Lmteq Full time
  • Hands on experience on ServiceNow implementation and Service Improvement Projects.
  • Project management skill, Good in customer and team handling.
  • Support on business development and provide solutions to various customer based on the requirement.
  • Aware about industry best practices like ITIL, ISO 20000, ISO 27000, COBIT, SIAM etc.
  • Provides analysis of problems while working toward solutions to technical issues.
  • Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.
  • Proficient with various module of ServiceNow including CSM, ITSM, ITOM and CMDB etc.
  • Configuration/Customization of the ServiceNow system including workflows.
  • Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications.
  • Perform user account administration and governance, including group maintenance, user.
  • Roles and process user license tracking, and monitoring of single-sign on providers.
  • Develop custom reports for end-users that require assistance with report creation.
  • Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications.
  • Advanced ServiceNow skills such as workflow development and custom application development is nice to have.
  • Functional knowledge of ITSM processes and best practices.
  • Experience with other ITSM solutions such as Remedy, Salesforce etc.
  • TIL v3 Foundation certification or beyond.
  • Familiar with web services integrations using SOAP and REST.
  • Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking.
  • Works directly with IT Management to align ServiceNow with IT organization strategy.
  • well experience as a System Administrator/Developer of a service management
    application, preferably ServiceNow.
  • Good hands on of project management skills like project planning, tracking, configuration management, Risk identification and mitigation.
  • Candidate must have good understanding of Agile.
  • Should have managed the team of 10 members at least.
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