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IT Network Specialist
2 weeks ago
Our client has implemented a connectivity framework that utilizes Palo Alto Prisma with 6 connection data centers globally (Equinix locations). Palo Alto Next-Gen Firewalls and Panorama form key components of this infrastructure. This framework enables customers to access AWS infrastructure through this connectivity pathway.
The members of this role will comprise a team that ensures continuous service of this infrastructure and rapid restoration in case of outage.
Open for candidates anywhere in Canada, Must be eligible for Control Good Clearance
Key tasks:
- Provide initial response to incidents raised by business teams who are actively supporting customers
- Engage in active monitoring of all connectivity infrastructure components, including key areas Palo Alto Prisma, and Equinix virtual machines across multiple data centers
- Co-ordinate active handling of incidents raised, by ensuring a technical bridge is established and bringing any additional specialists and partner technical support into the troubleshooting arena
- Contact partner technical support as needed, raising and escalating tickets as needed in those support systems
- Conduct network technical troubleshooting and executing workarounds or fixes in areas specified for administration in this role. Such areas include: Palo Alto Prisma, Equinix Virtual network infrastructure and Palo Alto Panorama and Firewalls
- Transfer ownership of incident co-ordination back to business teams where the cause is determined to be elsewhere and not part of the connectivity framework. Ensure seamless transition of the incident handling.
- Ensure managed services partner staff are fully onboarded to support and execute tasks as part of this team
- Ensure all tickets are properly managed and closed
- Ensure all reporting of SLA’s, SLO’s are accurate
- Ensure any fixes are properly managed through the implementation
- Ensure any documentation is updated, and post-incident reports are prepared
- Be an active participant in the team, ensuring complete communication of all events to colleagues
Qualifications:
- Strong knowledge of AWS cloud networking technologies
- Strong knowledge of Palo Alto technologies
- Strong verbal, written skills
- At least three years’ experience in the Networking domain
- At least two years in a role that provides first or second-line technical support or incident co-ordination
- Strong troubleshooting skills of LAN, Firewall and cloud networking
- Understanding of Infrastructure as a Code and agile methodologies
- Cloud networking certification is an asset
- Palo Alto certification is an asset
- Self-motivated and autonomous
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