Sales Development Representative

3 weeks ago

Cornwall, Canada Breath HR Full time

Overview
At Aztek, we know that the key to growth is in a high-performing sales team. That’s why we’re seeking a qualified sales development representative (SDR) to find and screen potential customers who can benefit from our products and services. As the first line of communication with prospects, ideal SDRs have a strong understanding of the sales process, excelling at researching leads, starting new relationships, and setting our sales closers up for success. You should be a quick learner with strong communication skills and have the ability to showcase our offerings in a compelling way. Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability.

Responsibilities and tasks
• Represent our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs
• Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets
• Manage and maintain a pipeline of interested prospects and engage sales executives for the next steps
• Identify best practices to refine the company’s lead generation playbook

Daily and Monthly Responsibilities
• Utilize Pipedrive, cold calling, and email to generate new sales opportunities
• Identify the prospect's needs and suggest appropriate products/services
• Build long-term trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and sales executives
• Report to the sales manager with weekly, monthly, and quarterly results

Required Skills and Qualifications
• At least 5 years of relevant work experience
• 2-3 years of sales experience, with a history of exceeding lead targets
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Strong desire and ability to move up within a sales organization 

Preferred Qualifications
• Proficiency with Pipedrive or other CRM software
• Prior experience as a MSP sales development rep with a track record of achieving sales quotes

Numbers and metrics
• Identify and lead initiatives to improve on all KPIs and performance metrics
• Accountable to KPIs and metrics that will include things such as client satisfaction scores (CSAT), team efficiency, gross margins and team happiness as well as intangible metrics that align with things such as our company core values.

Skills and attributes

Desired
• Great communication skills, founded in being a good listener.
• Has a natural aptitude for dealing with people.
• Experience in scheduling and resource management.
• IT Literate – Medium level.
• A deep desire to deliver an amazing client experience.
• UK Driving Licence.
• The ability to speak both technical and human.
• The ability to keep up with and adapt to the fast-paced IT world.

Nice to have
• Experience using a ticketing system and/or PSA Tool
• Skills in strategic and resource planning with an ability to think and plan ahead
• Experience handling technical service tickets
• Experience and knowledge of working with the Microsoft 365 Platform
• Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
• Client experience certifications such as Helpdesk Habits etc.
• Experience working for a Managed Service Provider (MSP) or IT Support Business.

• Generous incentives for reaching team and company goals.
• Private healthcare.
• Your own home internet connection.
• A high-powered work device.
• Company mobile phone
• Company Apple watch
• A proactive approach to ongoing training to help you develop life-long skills.
• An easy-going environment and culture (we all enjoy what we do)

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