Director of Client Services

Posted: August 19th, 2024

Closes: September 2nd, 2024

Posting #: 20240819

INTERNAL/EXTERNAL POSTING

DIRECTOR OF CLIENT SERVICES

Full-Time Contract

OFFICE LOCATION:                Stevenson Hall, 216 Simcoe Street, Peterborough, ON

START DATE:                          ASAP

HOURS:                                   Full-Time, Occasional Evenings, Afternoons and Weekends; On-Call

CONTRACT END DATE:          Indefinite

Are you a visionary leader with a passion for empowering women and fostering a positive impact on communities?

Join YWCA Peterborough Haliburton as our Director of Client Services and play a pivotal role in shaping the future of our programs and services. In this senior leadership position, you will be at the forefront of driving our mission to support women and children, leading initiatives that align with our values of equity, empowerment, and social justice. YWCAs are a global movement with a shared focus on empowerment, leadership, and rights of women, young women, and girls.

KEY RESPONSIBILITIES:

Strategic Leadership:

• Lead the planning, direction, and evaluation of YWCA’s client services, ensuring alignment with our mission and strategic goals.
• Champion the development and implementation of innovative, accessible, and evidence-based programs that respond to the evolving needs of our community.
• Collaborate with the Senior Management Team to evaluate and update policies, and to craft and execute our annual strategic plan, contributing to the broader vision of YWCA.
• Drive the development of a multi-year client services plan, anticipating future growth, re-alignment, and emerging needs within the community.

Program Development and Management:

• Oversee the creation of operational plans for client service programs, ensuring they meet the highest standards of quality and effectiveness.
• Lead the development of new services and initiatives that address emerging community needs, particularly in areas related to trauma, mental health, and anti-oppression.
• Monitor program outcomes, evaluate performance, and drive continuous improvement based on research, feedback, and best practices.
• Ensure compliance with all relevant legislation, funder requirements, and best practice standards, keeping programs aligned with YWCA’s vision and mission.
• Develop and implement a robust training plan to ensure all team members are equipped with the skills and knowledge necessary to deliver high-quality services.

Human Resources and Team Leadership:

• Provide guidance, support, and mentorship to a dynamic team of supervisors, managers, and coordinators.
• Foster a collaborative and inclusive work environment that promotes professional growth, fairness, and respect.
• Lead recruitment efforts, performance evaluations, and staff development initiatives, ensuring that the team is motivated, skilled, and aligned with YWCA’s values.
• Develop and mentor staff, identifying and nurturing leadership potential to ensure succession planning within the Client Services team.
• Monitor adherence to Human Resources policies and the Collective Agreement.
• Ensure effective staff deployment and workload distribution, optimizing resources to meet program goals and maintain service excellence.

Community Engagement and Advocacy:

• Build and maintain strong relationships with community partners, funders, and stakeholders, representing YWCA in key forums and discussions.
• Advocate for the needs of women and children in our community, using your expertise and leadership to influence positive change.
• Engage in community planning initiatives to enhance service delivery and collaboration across organizations.
• Represent YWCA at public events, meetings, and media opportunities, serving as a key spokesperson for client services and broader organizational initiatives.
• Lead and participate in partnerships with local, regional, and national organizations to expand the reach and impact of YWCA’s services.

Health and Safety Leadership:

• Ensure compliance with the Occupational Health and Safety Act (OHSA), maintaining a safe and healthy work environment for all staff.
• Lead health and safety initiatives, including training, inspections, and incident investigations, to protect the well-being of our team and clients.
• Implement proactive health and safety strategies, identifying potential risks and mitigating hazards to ensure a secure environment for all.

Board of Directors Support:

• Provide regular updates to the Executive Director on department issues, ensuring the Board is informed of relevant matters.
• Act as a resource to Board Committees, contributing insights and recommendations that support effective governance and strategic decision-making.
• Prepare reports, presentations, and other materials for Board and Committee meetings, ensuring that the Board has the information needed to fulfill its oversight role.

Operational Excellence:

• Drive the implementation of best [wise] practices across all client services, ensuring operational efficiency and the consistent delivery of high-quality services.
• Oversee the management of departmental data, ensuring the appropriate maintenance, security, and utilization of information to support decision-making.
• Identify and implement strategies to improve service delivery, enhance client satisfaction, and achieve continuous quality improvement in all activities.
• Respond proactively to societal trends, client needs, and local community issues, leading the organization in the planning, development, and evaluation of effective services.

QUALIFICATIONS:

• Master’s degree in Social Work, Women’s Studies, Human Services, or a related field.
• Minimum of 10 years of progressively responsible experience, including at least 5 years in a management role.
• Advanced knowledge of women’s issues, anti-oppression frameworks, and violence against women services.
• Proven expertise in program development, strategic planning, and change management.
• Exceptional leadership skills, with experience managing teams in a unionized environment.
• Strong financial management abilities, including budgeting and resource allocation.
• Excellent communication, interpersonal, and conflict resolution skills.
• A commitment to YWCA’s values of equity, empowerment, and social justice.
• Valid Driver’s License and access to a reliable vehicle.
• Satisfactory Criminal Reference Check with Vulnerable Sector Screening.

Why YWCA Peterborough Haliburton?

This is more than just a job—it’s a chance to lead transformative change in our community. At YWCA PH, you’ll join a passionate team dedicated to creating a world where women and children can thrive. If you’re ready to make a lasting impact and inspire others, we want to hear from you

We offer a competitive salary, extended health benefits, and an option to enroll in a pension plan.

Please submit your resume and cover letter, including wage expectations, in one PDF file by 2:00 pm on September 2nd, 2024 by visiting our Career Centre on our Website: YWCA Peterborough Haliburton Career Centre or via email humanresources@ywcapeterborough.org.

YWCA Peterborough Haliburton is committed to equity and diversity and encourages applicants from varied backgrounds. We will accommodate disabilities in the recruitment process in accordance with the Ontario Human Rights Code. Should an applicant require an accommodation during the recruitment process, please contact the Human Resources Department.