Manager, IT Portfolio Management
3 weeks ago
The incumbent is accountable for delivering and supporting mid-to-large scale Information Technology (IT) enabled projects and programs. In addition, s/he delivers and supports application support services for the assigned business unit partner and works with stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. This role includes direct interaction and collaboration with a broad range of senior, technical and functional management and subject matter experts throughout the organization.
The role is focused on managing a portfolio of projects ranging in size, budget and complexity. The portfolio may have both IT projects as well as pure process improvement projects. Projects vary depending on size and scope and will require flexibility and may require tailored project management solutions. This position requires day to day management of project team personnel (including full time employees and contractors), management of vendors, communication with key stakeholders, working with business subject management experts to ensure successful project execution. This role will also include direct interaction with the senior management team and subject matter experts throughout the organization.
KEY RESPONSIBILITIES:
-Leads a team of designated and technical professionals and support staff (internal and external resources and vendors) to manage the day-to-day operational delivery, support, performance monitoring, and reporting for information technology systems and applications for the designated business unit, to ensure client systems are secure and reliable
-In alignment with organizational programs, practices and collective agreements, manages employee performance, attendance and training and development. Motivates and engages employees in the attainment of departmental goals and objectives and acts to address gaps in performance which may impact outcomes
-Collaborates with business units for the execution of divisional projects, support of software applications, management of incidents and service requests for the designated portfolio
-Educates and supports business unit users in the use of information technology securely, providing or arranging for end-user training as required
-Provides coaching and feedback to team (internal and external) to reduce and/or eliminate environment, health and safety (EHS) hazards and risks, and introduce controls to maintain EHS performance
-Identifies opportunities for continuous improvement in the day-to-day operational support and IT software implementation lifecycle
-Responsible to respond and resolve real-time incidents in alignment with the divisional service level agreements. Performs post-incident root cause analysis and creates long term mitigation plans
REQUIREMENTS:
-Bachelor’s Degree (Computer Science/Engineering preferred)
-Ten (10) years of progressively more senior technical experience
-Five (5) years IT project management or IT operations experience
-Post-Graduate degree (preferred)
-Experience in utility environment with union involvement and management experience (preferred)
-Experience in business system analysis and development of functional and systems specifications
-Project Management certifications e.g. PMP (preferred)
-Knowledge of business and technology domains, such as products, processes, markets sand systems (specific to work stream being supported)
-Good understanding of systems delivery, project management, Software Development Life Cycle (SDLC), and ITIL methodologies
-Basic knowledge of standard programming and data modeling methodologies
-Proficient with structured methods for process and organizational analysis requirements elicitation techniques (e.g. requirement workshops, focus groups, interviews)
-Experience in successfully managing multi-million dollar project or portfolio of multiple projects
-Program management experience including program management, resource load and capacity management and supervision of staff
-Excellent analytical and organizational skills
-Ability to manage stakeholder expectations and time conflicting priorities/business interests
-Skilled in managing contractors and third-party vendors
-Ability to communicate (verbal and written) effectively with clients, stakeholders, senior leadership
-Fully proficient in use of MS Office, MS Project, Visio and other PM tools
Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.
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