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Assistant Store Manager Avalon Mall
2 months ago
The Assistant Manager supports the daily operations of the store while acting in accordance to Roots principles and standards. The Assistant Manager is required to provide sales and customer service leadership to employees and project the Roots culture and brand through both excellent customer service and strong visual presentation techniques.
Reporting directly to the Store Manager, the Assistant Manager oversees the daily operations of the store and drives the business and develops their people through a balanced leadership style. They are able to lead and create an overall positive customer and employee experience.
DUTIES AND RESPONSIBILITIES:- Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
- Assist the Store Manager in the achievement of the store sales budgets through execution of company standards, policies and procedures while exceeding customers' expectations through superior service at every opportunity;
- Support the Store Manager in providing product knowledge and selling skills training to new and existing staff;
- Ensure store and team members are presented to the highest possible standards in line with brand expectation, and provide feedback regularly to Store Manager on performance opportunities;
- Coach and motivate associates on customer service fundamentals and provide positive feedback;
- Assist the Store Manager in the execution of all recruitment activities, and new hire onboarding;
- Identify and resolve problems in a timely manner. Use feedback to modify and develop alternative solutions and be prepared to make decisions;
- Oversee and delegate tasks to team to best maximize efficiency of store operations;
- Collaborate with Store Manager in areas of risk management, physical security (health & safety), store cash controls (bank deposits, safe funds, petty cash), and inventory management (stock take, stock counts);
- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility;
- Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times;
- Partner with Store Manager on all daily store operations to support a sales environment and achieve operational & LP guidelines to protect Roots merchandise and assets.
- 2 + years related experience in a retail apparel environment, luxury retail experience is a plus;
- Be a leader that drives results, develops talent, and focuses on the customer;
- Demonstrated sales achievements in a retail store;
- Strong organization and problem solving skills;
- Passion for upholding an exceptional customer experience;
- Experience with visual planning and merchandising;
- Collaborate with others, yet be self-motivated;
- Outstanding written, verbal, and presentation skills;
- Available for varied weekly shifts, including weekends, closing and holidays.
Health and Safety in the workplace applies to everyone at Roots.
DISCLAIMER: The above statements reflect the general details considered necessary to describe the principal functions and duties, and should not be construed as a detailed description of all the work requirements that may be inherent in the job.
Job Type: Full-time
Experience:- Store management: 1 year (required)
- Leadership: 1 year (required)
Work Location: In person
Application deadline: 2024-09-24
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