Wire Transfer Payment Analyst
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Handle domestic and international wire requests in Toronto using customer service, payment processing, and careful document collection. This is a full-time contract role.
As a Payment Analyst supporting U.S. Payments Processing, you will serve first-point-of-contact representatives. The work involves wire origination, initial callback disclosures, customer information, regulatory requirements, and client problem resolution. You will follow documented procedures and RBC standards.
Key Responsibilities:
- Answer wire transfer origination calls and collect required information
- Complete initial callback verbatim disclosures for wire requests
- Process incoming and outgoing wires using documented controls
- Resolve client issues while maintaining attentive service
- Escalate complaints, interest claims, and suspicious transactions promptly
Requirements:
- Customer service or contact centre experience
- Strong organizational and decision-making skills
- Fluency with Microsoft Office products and technological independence
- Flexibility for evenings, weekends, and statutory holidays
- Knowledge of payments procedures, BESS, SWIFT, or Fed Line preferred
Apply payment processing, customer service, regulatory awareness, and decision-making skills to wire operations supporting RBC clients.
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