Freight Forwarding Coordinator

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.

What you will be doing

The Freight Forwarding Coordinator is responsible for the end-to-end coordination of cross-border ground freight shipments between Canada, the United States, and Mexico, with a strong focus on automotive customers and time-sensitive freight.

This position requires previous hands-on experience working within a freight forwarding environment. The successful candidate will be experienced in coordinating third-party carriers, managing cross-border shipments, preparing transportation documentation, tracking freight from pickup through final delivery, and resolving operational exceptions.

This is not a warehouse, dispatch-only, or general supply chain position. We are looking for someone who understands the operational requirements of international freight forwarding and transborder transportation and can independently manage shipments in a fast-paced, customer-facing environment.

You will be contributing to that vision by…

• Coordinate cross-border ground freight shipments end-to-end, including pickup, carrier assignment, border movement, delivery, and Proof of Delivery.
• Manage shipments between Canada, the United States, and Mexico, ensuring customer requirements and delivery timelines are met.
• Coordinate third-party carriers and transportation partners for FTL, LTL and other ground transportation requirements.
• Support automotive and time-critical shipments, proactively monitoring milestones and escalating potential service failures.
• Source carrier capacity and negotiate spot and transactional freight rates while balancing cost, capacity, and service requirements.
• Prepare, issue, and review Bills of Lading and other transportation/shipping documentation.
• Coordinate with customers, carriers, customs brokers, internal teams, and other stakeholders to support efficient cross-border movement.
• Track shipments proactively and provide customers with timely status updates, pre-alerts, and exception notifications.
• Troubleshoot delays, missed pickups/deliveries, border issues, carrier capacity challenges, and other operational exceptions.
• Monitor and obtain Proofs of Delivery and ensure shipment files are completed accurately and on time.
• Review carrier invoices, approve payables, reconcile transportation costs, and support accurate customer billing.
• Manage freight claims and service exceptions in accordance with company procedures.
• Maintain complete and accurate shipment records within the transportation/freight forwarding system.
• Identify recurring operational issues and work with internal teams and transportation partners to improve service and efficiency.

What skills & experience you will bring to us

• Minimum 3 years of hands-on freight forwarding experience, specifically coordinating ground/transborder shipments.
• Previous experience working for a freight forwarder, international logistics provider, or 3PL within a freight forwarding operation is required.
• Demonstrated experience coordinating Canada-U.S. and/or Canada-U.S.-Mexico cross-border freight.
• Experience managing shipments with third-party carriers from booking/pickup through final delivery.
• Strong working knowledge of FTL and LTL transportation, carrier coordination, freight rates, Bills of Lading, PODs, and shipment documentation.
• Experience supporting automotive customers, automotive freight, or time-critical/JIT transportation is strongly preferred.
• Working knowledge of cross-border transportation processes and coordination with customs brokers.
• Experience managing shipment exceptions, carrier delays, claims, accessorial charges, and other operational issues.
• Experience with freight forwarding, TMS, or transportation management systems.
• Strong customer communication skills and the ability to manage customer expectations in a time-sensitive operational environment.
• Excellent organization, attention to detail, and ability to independently manage multiple active shipments and priorities.
• Post-secondary education in Supply Chain Management, Logistics, International Transportation, or a related field is an asset.

What You can expect

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarch