Technical Support Engineer Calgary
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SQL, Linux, and complex troubleshooting define this Technical Support Engineer role at Sidetrade’s Calgary office. Support enterprise customers across global time zones.
As part of Sidetrade’s global Support team, you will resolve technical and functional issues for enterprise B2B customers. You will explain product features clearly, guide customers through solutions, and collaborate with Customer Experience, Product, and R&D teams. The role supports Sidetrade’s AI platform and rotating coverage schedule.
Key Responsibilities:
- Provide technical and functional customer support
- Resolve complex issues through analytical problem solving
- Manage escalations with Customer Experience, Product, and R&D
- Document workflows through process maps, runbooks, and user guides
- Share product expertise and maintain accurate documentation
Requirements:
- Two to three years’ enterprise B2B technical support experience
- Strong analytical, troubleshooting, and structured problem-solving skills
- Technical knowledge of SQL, Linux, or web application support
- Strong written and verbal communication skills
- Fluency in English and shift rotation availability
Apply technical support, SQL, Linux, and customer communication skills while resolving complex enterprise issues for Sidetrade.
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