Impactful Client Care Training Coach
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ATB Financial seeks a Client Care Learning & Development Coach to bridge new hire potential with initial performance. This on-site role in Calgary leads onboarding, high-energy facilitation, and real-time coaching for Everyday Financial Services call center teammates.
You will collaborate with leadership to analyze learning metrics, refine the curriculum, and ensure compliance with FINTRAC and security protocols, while embodying the ATB ID in every interaction.