Service BDC Manager at Rallye BMW

Lead Rallye BMW's Service Business Development Center as the Service BDC Manager. Enhance customer journeys, oversee communication, and improve traffic while delivering exceptional service. This hands-on leadership role focuses on optimizing the customer experience from the first contact to appointment scheduling. The Service BDC Manager is tasked with increasing service traffic and customer retention while achieving monthly labor hour goals. You'll be an integral part of the team, driving performance aligned with Rallye's core values: Drive, Customer Devotion, Integrity, and One Team.

Key Responsibilities
• Lead and develop the Service BDC team
• Oversee customer communication and scheduling
• Drive appointment conversion and NPS follow-up
• Improve service retention initiatives and shop capacity
• Foster collaboration between departments

Requirements:
• 2+ years of BMW or Highline service experience
• Proven management of a Service BDC or call center
• Strong automotive service operations knowledge
• Excellent communication and organizational skills
• Familiarity with CRM and scheduling systems Drive performance improvement and customer satisfaction at Rallye BMW as Service BDC Manager.