Business Architect – Education in the USA or Canada

Business Architect – Education in the USA or Canada

Cloud for Good is seeking experienced technology professionals to lead Salesforce implementation projects with higher education institutions. Successful candidates will be highly experienced in Salesforce implementation and improvement projects and ideally have nonprofit or higher education industry experience.

The Business Architect should have extensive knowledge of Salesforce.com Sales, Service, Experience, and Education Clouds. Typical projects may include custom architectures built on top of the Education Cloud, Flow, Experience Sites, and applications from the AppExchange that extend the platform. The Business Architect will provide a mix of functional and technical guidance to the development of Salesforce.com applications and business analysis expertise to ensure the final solution meets the client’s needs.

Location: Virtual: Home-based office in the US or Canada

Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.

Travel: 10-20%

Qualifications and Education Requirements

• Minimum of three years technical implementation experience across multiple organizations, multiple clouds; Education Cloud and Higher Education implementation experience.
• Demonstrated success as the lead business analyst or lead solution designer on a project larger than $1M
• Experience leading discovery sessions, gathering requirements, and writing user stories
• Strong consulting skills, including project and time management, communication, and teamwork/collaboration
• Industry knowledge of higher education (i.e., Recruitment & Admissions, Student Success, Advancement, ITSM, etc.).
• Experience working in an Agile Salesforce implementation project environment
• Proven track record of continuously improving organizations

Key Skills

• Facilitate productive discovery sessions and produce comprehensive documentation of requirements
• Ability to visualize and diagram complex business processes and requirements in an actionable format easily understood by all project stakeholders
• Write accurate and effective user stories
• Strong technical Salesforce data model and solution design skills up to but not including APEX or Lightning Web Component development (APEX or LWC development skill not required, but helpful)
• Strong written and verbal communication skills
• Knowledge of Salesforce products, features, and platform limits for solution design consideration
• Passion for continuous learning
• Ability to facilitate productive discovery sessions with large number of stakeholders while keeping the conversation on track to accomplish meeting goals

Primary Responsibilities

• Lead the business analysis and/or solution design for 1-2 simultaneous Salesforce implementations
• Work collaboratively with technical Solution Architect, Developers and Configurators to determine appropriate solutions that will satisfy the client’s business needs
• Gather requirements and write user stories, acceptance criteria, and detailed proposed solutions
• Support the project manager and client product owner in prioritizing backlog
• Maintain up-to-date, accurate knowledge of Education Cloud and associated Salesforce products and features
• Lead implementation solutions in multiple Clouds and conduct proactive QA on the team’s solutions
• Show a commitment to customer satisfaction
• Provide mentorship and facilitate knowledge-sharing and growth opportunities for Business Analysts
• Deliver project assignments on time with excellence

Additional Responsibilities

• Provide feedback to CFG leadership on how the company can improve
• Contribute to the betterment of Cloud for Good

Disclaimers

• Diversity and Equal Opportunity Commitment
  • At Cloud for Good, we adhere to the principles of Equal Employment Opportunity (EEO) and extend these principles to all our employees and prospective candidates. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, ancestry, age, sex, disability, genetic information, marital status, pregnancy status, amnesty, veteran status, medical condition, or any other legally protected characteristics as defined by federal, state, and local laws. Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
  • Cloud for Good strongly encourages individuals from diverse backgrounds and identities to submit their applications. Our unwavering commitment to fostering diversity not only enhances our workplace but als