Senior Specialist, Beauty Operations

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

About Shoppers Drug Mart

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Are you a natural influencer who is passionate about inspiring teams to do their best through meaningful coaching and conversations? Are you a collaborator who can work with varying levels at both store level and corporate, while demonstrating tact and diplomacy at all times? Do you know what it takes to dazzle customers and see where the opportunities are? A career as a Beauty Operations Specialist an opportunity to flex your beauty and retail excellence know how on a regional level and to grow professionally and personally at the same time. This is your opportunity to be a Beauty Boss

Discover the beauty of working here.

Job Description - Contract Role (Approx. 8 Months)

Reporting directly to the Vice President(s), Operations the incumbent oversees the beauty business for a region of Shoppers Drug Mart locations. In collaborating with the store, they will work together to monitor and achieve projected sales. The incumbent will optimize the performance of Beauty components by identifying performance gaps, providing guidance, information and direction to improve results. Primary focus will be on business building which includes eventing, makeup artistry and leveraging all available sales tools.

The incumbent liaises between Store Management team, beauty teams, and vendors to primarily facilitate a customer centric sales culture through coaching and developing Beauty Managers and their teams.

Secondarily, the incumbent supports execution of national programs and liaises with Central office.

Primary responsibilities

Through store visits and other forms of communication, the incumbent will support sales growth, customer service and overall business building through various tactics. They will:

Sales

• Partner with Store management teams to support the growth of the Beauty business through implementation of corporate programs and standards
• Develop a strong sales culture withbeautymanagers and teams using tools available and through coaching and follow-up
• Compile and review relevant sales data available to monitor key sales performance.

Customer Experience

• Identifying gaps in current customer experience within beauty department
• Influencing Beauty team on creating in store “wow” experiences to elevate the customer experience
• Coach and develop Beauty teams with deeper exposure to the customer experience in order to build empathy, increasing intuition for the customer.

Business Building, Coaching and Development

• Identify opportunity areas within Store’s local community to help drive traffic into Store
• Perform business reviews focused on Sales Development, Customer Experience and Business Building Tactics (i.e. Events, Services, digital tools)
• Provide coaching, training and guidance to the beauty team to assist on identifying and implementing Business Building Tactics (i.e. makeup artistry, selling skills, eClienteling)
• Provide support of in-store events as well as other promotional initiatives (both national and local) to drive incremental business in the beauty department annually
• Liaise with internal business units and external vendors to develop actionable solutions to factors detrimental to profitable growth
• Source potential beautycandidates, monitors performance, identifies performance gaps and provides training to develop a motivated and talented sales team to drive sales results.
• Drives profitability through coaching sales driving techniques and keeping up to date on current trends

Other

• Plan, prepare and orchestrate new capital involving recruitment of a beauty team, coordination of vendors for store set up, and training for the beauty team to ensure smooth soft and grand opening events and transitions.

Skills, Experience & Education

Skills

This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Additionally, the ability to drive sales and adapt in an evolving environment is critical to success. Courtesy, tact and diplomacy, and enthusi