Cloud Operations Analyst

Job Type:Permanent
Work Model:Hybrid
Reference code:135323
Primary Location:Toronto, ON
All Available Locations:Toronto, ON; Burlington, ON; Kitchener, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Summary

Join the HIMS Cloud Operations team and gain practical experience supporting enterprise cloud and hybrid infrastructure. In this role, you will work alongside experienced engineers and operations professionals to monitor services, respond to incidents, complete routine operational activities, and help maintain secure, reliable, and available environments.

This role is designed for an early-career professional who is eager to develop hands-on skills across AWS, Microsoft Azure, Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI), automation, infrastructure monitoring, and enterprise support practices.

What will your typical day look like?

In this role, you will monitor cloud infrastructure, applications, and operational dashboards across AWS, Azure, GCP, and OCI environments, responding to alerts and incidents by following established operational procedures and escalation processes. You will perform routine cloud administration activities, including system health checks, access reviews, and operational maintenance, while assisting with the provisioning, configuration, and decommissioning of cloud resources under the guidance of senior team members. The role also involves supporting backup, recovery, patching, and maintenance activities across cloud and hybrid environments, troubleshooting foundational infrastructure, networking, and application issues, and escalating complex problems when appropriate. You will participate in operational handovers, on-call rotations, incident management, service requests, and change activities, while creating and maintaining runbooks, troubleshooting guides, operational procedures, and knowledge articles. Using IT service management platforms such as ServiceNow, you will track and complete operational work, assist with monitoring, logging, and observability tools to identify service availability and performance issues, and support hybrid infrastructure, including Windows and Linux virtual machines hosted on cloud platforms and Microsoft Hyper-V. You will also contribute ideas for automation, continuous improvement, and operational process enhancements while adhering to applicable security, governance, compliance, and operational standards.

About the team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just 'keeping the lights on.' We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do—and who you do it with.

Enough about us, let’s talk about you

You are someone who has these skills, experience & qualifications:

• 2+ years of experience in IT operations, infrastructure support, service desk, technical support, or cloud operations.
• Foundational understanding of cloud computing concepts and services.
• Basic knowledge of at least one cloud platform: AWS, Microsoft Azure, GCP, or OCI.
• Foundational knowledge of Windows Server and Linux operating systems.
• Familiarity with networking concepts such as TCP/IP, DNS, VPNs, firewalls, and routing.
• Diploma or bachelor’s degree in Computer Science, Information Technology, Cloud Computing, or a related field, or equivalent pra