Aftermarket Sales Representative
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Position Summary
The ASR is responsible for the growth in sales of after-market products and services for both new and existing customers within a territory. This position requires the ability to travel to customer sites as required; a valid driver’s license is required.
General Accountabilities
- Achieves sales targets as determined by company
- Solicits new business within territory
- Performs a customer service function including initiating and follow-up with customers to resolve problems as it relates to invoicing, products, or services
- Creates and maintains sales activity on a regular basis in D365 including tracking all sales call activity and appropriately converting and closing all leads and opportunities in a timely manner.
Specific Accountabilities
- Visit customer at time of delivery with the equipment representative to ensure PM Service sale. All visits must be logged in D365 as activities.
- Promote and sell short term rental agreements to new and existing customers
- Perform field investigation on the maintenance of the Units in Operation (UIO) list by conducting a fleet reconciliation with existing customers to create new opportunities. Report any differences to Corporate Fleet Coordinator via D365. Bring service market share on UIO up to 80% in APR.
Education & Work Experience
Post-secondary or equivalent education proficiency and/or 2-5 years’ experience in a sales position. Prior experience in the material handling industry or service sales would be an asset.
Competencies and Skills
- Proven ability to sell
- Excellent interpersonal and communication skills (written and verbal)
- Well-developed negotiation skills
- Ability to effectively establish rapport, present information and respond to questions
- Ability to solve practical problems and deal with a variety of variables
- Ability to write business correspondence
- Proficiency in Microsoft Word, Excel, and Power Point
- Ability to be organized with respect to on-going calls/discussion for follow-up – record keeping
- Ability to provide creative solutions to unique customer/Liftow requirements
- Ability to initiate and maintain territorial activity via various methods of contact
- Ability to communicate effectively with all levels of management and customer personnel
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