IT Service Desk Support Analyst
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Support Citco users through technical troubleshooting, incident management, and access administration within a global follow-the-sun model.
The IT Service Desk Analyst supports internal business users and, where applicable, external clients. Depending on business needs, the primary assignment covers Service Desk, Business Systems Support, or User Access Management. The analyst manages tickets, resolves issues, communicates progress, and collaborates with regional and global technology teams.
Key Responsibilities:
- Receive, assess, prioritize, and record incidents and requests
- Troubleshoot hardware, software, network, and remote-access issues
- Provide application or access support within assigned service areas
- Coordinate escalations, updates, customer communication, and closure
- Maintain knowledge articles, procedures, and service documentation
Requirements:
- Excellent communication, interpersonal, and customer-service skills
- Technical understanding of enterprise hardware, software, applications, and networks
- Knowledge of information security, access controls, and IT support standards
- Working knowledge of ServiceNow or comparable IT service-management tools
- Information Technology degree, diploma, equivalent experience, or certifications advantageous
Apply technical support, service management, and customer communication skills across Citco’s global technology service areas.
-
IT Service Desk Analyst
4 days ago
Toronto, ON, ON, Canada Citco Full-time**About Citco** Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54 office locations globally, we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service. Our continuous...
-
IT Service Desk Analyst
4 days ago
Toronto, Ontario, ON, Canada The Citco Group Limited Full-time**About Citco** **JOB DESCRIPTION** Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54 office locations globally, we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service. ...
-
IT Service Desk Analyst
2 days ago
Toronto, ON, Canada The Citco Group Limited Full-time $63,000 - $85,000 ContractJOB DESCRIPTION Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54 office locations globally, we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service. About Citco Our...
-
Service Desk Analyst
2 days ago
Toronto, ON, Canada NTT DATA, Inc. Full-timeService Desk Analyst - Clinical Applications Support - Remote Date: Sep 30, 2026 Company: NTT DATA Services NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, Service Desk Analyst – Clinical Applications...
-
Bilingual Service Desk Analyst
2 days ago
Toronto, ON, Canada CI Financial Full-time $52,000 - $76,000 ContractAt CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. JOB...
-
Service Desk Analyst
4 days ago
Toronto, ON, Toronto Census Division, ON; Ontario, Canada NTT DATA, Inc. Full-time €44,000 - €49,034 TemporaryService Desk Analyst - Clinical Applications Support - Remote Date: Sep 30, 2026 Company: NTT DATA Services NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, Service Desk Analyst – Clinical Applications...
-
Clinical Applications Service Desk Analyst
2 days ago
Toronto, ON, Canada NTT DATA, Inc. Full-timeSupport Epic, Cerner, McKesson, and Meditech users remotely as a Service Desk Analyst serving healthcare professionals and clinical staff.NTT DATA seeks Service Desk professionals for its Provider Clinical Service Desk. You will troubleshoot application errors, workflow issues, access problems, and basic technical concerns. The work requires customer...
-
Global HR Service Desk Analyst
2 days ago
Toronto, ON, Canada Brookfield Full-time $65,000 - $80,000 Contract -
Service Desk Analysts/Customer Support
6 days ago
Toronto, ON, Toronto Census Division, ON; Ontario, Canada BMO Full-time €55,500 - €120,000 TemporaryApplication Deadline: 11/08/2026 Address: 4100 Gordon Baker Road Job Family Group: Technology Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of...
-
Clinical Applications Service Desk Analyst
4 days ago
Toronto, ON, Toronto Census Division, ON; Ontario, Canada NTT DATA, Inc. Full-timeSupport Epic, Cerner, McKesson, and Meditech users remotely as a Service Desk Analyst serving healthcare professionals and clinical staff. NTT DATA seeks Service Desk professionals for its Provider Clinical Service Desk. You will troubleshoot application errors, workflow issues, access problems, and basic technical concerns. The work requires customer...