Senior Software Engineer – Quality Assurance

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Ford of Canada’s operations include a national headquarters, three vehicle assembly and engine manufacturing plants, three parts distribution centres, and three Connectivity and Innovation centers. Ford employs approximately 6,500 people in Canada, while an additional 20,000 people are employed in the approximately 430 Ford and Ford-Lincoln dealerships across the country. For more information on Ford Careers, please visit www.careers.ford.com.

Ford’s Electric Vehicles, Digital and Design (EVDD)

team is charged with delivering the company’s vision of a fully electric transportation future. EVDD is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You’ll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.

What You'll Do

• Facilitate root cause analyses of identified issues in collaboration with cross-functional engineering teams. Use structured problem-solving methods, such as Eight Disciplines (8D), three-legged Five Whys, and Plan-Do-Check-Act (PDCA), to identify underlying causes rather than symptoms.
• Document findings, including contributing factors and systemic weaknesses.
• Define Prevent Recurrence Actions with relevant teams to address root causes. Establish and maintain a systematic tracking process, monitor actions through closure, and verify that implemented actions improve quality without introducing new issues.
• Document non-conformances and potential issues. Work with responsible teams to resolve non-conformances, track progress, and verify the effectiveness of corrective actions.
• Plan, schedule, and conduct quality audits across processes and products. Identify non-compliance, risks, and improvement opportunities; prepare audit reports, communicate findings to stakeholders, drive timely closure, and eliminate open findings as needed.
• Establish and maintain data-collection processes for key quality measures. Apply statistical methods to monitor quality metrics and identify trends, then partner with cross-functional teams on targeted actions to bring processes and product quality back within control limits.
• Synthesize Software Quality Assurance (SWQA) data and activities into clear, actionable summaries.
• Develop and maintain dashboards, newsletters, executive summaries, and presentations that communicate SWQA status, key performance indicators, risks, and improvement initiatives to engineering teams and executive leadership.
• Collaborate with supplier quality management teams to ensure externally sourced components meet Ford electronic Statement of Work (eSoW) requirements and support defect prevention.
• Conduct software design reviews to ensure compliance with architectural and quality standards.
• Participate in engineering joint reviews to reinforce software development best practices.
• Coach and train engineering teams on software quality best practices, including Automotive Software
• Process Improvement and Capability Determination (Automotive SPICE) compliance.

You’ll have

Education: Bachelor's degree in Computer Science, Software Engineering, or a related field of study.

Experience

• 10+ years' software engineering experience in the automotive industry.
• 3+ years' experience in software quality and defect prevention for embedded software systems, including root cause analysis, corrective and preventive action management, and quality audits, with proven expertise in defect prevention methodologies.
• 3+ years' experience with structured problem-solving tools (8D, 5 Whys, Root Cause Analysis facilitation, PDCA)

Even better, you may have

• Experience conducting software quality audits, managing non-conformances, and completing software process assessments. Automotive Software Process Improvement and Capability Determination (Automotive SPICE) assessor certification is an asset.
• Demonstrated expertise in Failure Mode Avoidance for software systems and embedded software development. Verification and validation experience is a plus.
• Experience applying statistical methods to monitor and improve quality metrics, and working within a software quality organization.
• Excellent communication, coaching, and training skills to drive c