Healthtech Support Lead: Player-Coach
3 days ago
Canada
Nestmed, Inc.
Full-time
$110,000 - $125,000 Contract
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Nestmed, Inc. is seeking a Manager of Customer Support to lead a team of Technical Customer Support Specialists and act as the technical escalation layer for complex issues.
This player-coach role sets the bar for strong support, builds process playbooks, and drives a high-touch experience for enterprise health‑tech clients. You will own coaching, documentation, and collaboration with Product and Engineering to deliver reliable, clinician-friendly support while maintaining empathy for