Guest Service Manager Queen's Landing
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Lead exceptional guest service at Queen's Landing while supervising teams, coordinating rooms, and supporting front office operations for hotel guests.
Vintage Hotels & Niagara’s Finest Hotels seeks a Guest Service Manager for an existing vacancy within Lais Hotel Properties Limited. You will assist the Front Office Manager with daily administrative and operational activities for guest services, including check-in and check-out. The position includes team scheduling, training, coaching, sales goals, and coordination with housekeeping, engineering, reservations, and other departments.
Key Responsibilities:
- Provide personalized, exceptional guest service
- Supervise, schedule, train, and coach Team Members
- Coordinate room availability with reservations and departments
- Process payments, cash reports, and occupancy reports
- Assist with guest complaints and appropriate follow-up
Requirements:
- Grade 12 education with hospitality training preferred
- Minimum five years as a Guest Service Agent
- Excellent written and verbal communication skills
- Previous up-selling or sales experience considered an asset
- Ability to stand for extended periods
Apply guest service leadership, communication, scheduling, and room coordination skills as Guest Service Manager at Queen's Landing.
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