Operations Lead

About Bluelime Technical Services

Bluelime Technical Services (BTS) is a Canadian construction and project services firm supporting major utilities with transmission and distribution projects across Ontario. Our Project Management Office (PMO) delivers a portfolio of concurrent capital projects spanning preliminary engineering, detailed design, construction support, and close-out — all governed by the client's procurement, invoicing, and reporting standards.

We are a small, focused team where every role has genuine influence on how work gets done. We invest in tooling, process, and people, and we look for team members who take pride in delivering clean, defensible work under time pressure.

Position Purpose

The Operations Lead role will support and own the end-to-end health of PMO operations processes: capacity planning, estimating, proposal preparations, invoicing, change management, reporting, and client-facing operational communication. The Operations Lead partners closely with the Director, Portfolio Leads, and Project Managers to ensure that internal workflows run on time, client commitments are met, and the tools that support both are continuously improved.

This is a hands-on role. The Operations Lead does the work, improves the work, and coaches others through the work.

Key Responsibilities

Client-Facing Coordination

• Act as the day-to-day operational point of contact for the utility client's counterparts on resource onboarding/offboarding, reporting, estimating, invoicing, and change management matters.
• Represent BTS in operational meetings with the client. Present spend trajectories, forecast changes, and portfolio-level updates with clarity and composure.
• Draft client-facing correspondence on scope changes, PO uplifts, and schedule extensions.
• Anticipate client questions and prepare briefing materials for the management in advance of leadership meetings.
• Provide for and support reporting for the various portfolio’s within PMO.

Reporting & Analysis

• Develop and support Power BI tools for reporting purposes
• Produce weekly, biweekly and monthly portfolio summaries
• Analyze FAC (Forecast At Complete) against budgets across the portfolio and flag projects requiring change orders early.
• Reconcile PO’s against SAP on a regular cadence.
• Prepare status update agenda, minutes and reports for the Director and client as requested — turnaround typically same-day or next-day.

Tools & Process Improvement

• Maintain and improve the PMO's tools
• Identify manual processes that should be automated and either build the automation
• Document PMO Standard Operating Procedures (SOPs) and keep them current as processes evolve.
• Champion consistent file naming, version control, and archival practices across the PMO.

Team Support

• Coach Portfolio Leads and Project Managers on the correct use of PMO tools and processes.
• Onboard new PMO team members on operational workflows.
• Contribute to a collaborative team culture where questions are welcomed and improvements are surfaced.

Core Competencies

• Communication Skills Exceptional written and verbal communication. Comfortable drafting client-facing correspondence, chairing internal meetings, presenting portfolio updates to senior leadership, and translating technical detail into concise business language for non-technical stakeholders.
• Time Management Ability to prioritize competing demands across multiple projects and stakeholders. Meets internal and client-facing deadlines consistently without prompting.
• Recognizes when to escalating versus when to defer, and manages personal capacity to sustain output over long delivery cycles.
• Client-Facing Skills. Poise and professionalism when engaging directly with utility client Project Managers, procurement staff, and technical leads. Builds and maintains trust through follow-through, transparent status communication, and calm handling of scope discussions, change orders, and contentious issues.
• Tools Development Curiosity and skill to build, improve, and maintain internal PMO tools — Excel workbooks with formulas and VBA macros, dashboards, templates, and process automation. Recognizes when a manual process should become a tool, and can either build it or scope it for others to build.
• Organizational Skills Structured approach to information, files, and workflows. Maintains version control on shared documents, keeps audit-ready records of decisions and change orders, and enforces consistent naming conventions across the PMO.
• Multi-tasking in Fast-Paced Environments Comfortable holding several concurrent workstreams — biweekly capacity refreshes, monthly invoicing, ad-hoc client requests, change