E-Commerce Account Manager, Amazon

• Position Title: E-Commerce Account Manager, Amazon
• Department: Marketing
• Status: Full-time/Permanent
• Reports to: Director of eCommerce
• Compensation: $85,000 to $100,000
• About Salary Range: We are committed to fostering an inclusive, equitable, and transparent approach to compensation. This role is aligned to the posted salary range, and all offers are made within that range. When determining compensation, we thoughtfully consider the responsibilities of the role, internal equity, and market context, while valuing the diverse experiences, skills, and perspectives everyone brings. Our goal is to ensure fair, consistent, and meaningful offers that recognize both the role and the person.
• Vacancy Status: This is an active permanent opportunity, and we are looking to welcome a long-term team member who is eager to grow and make an impact
• Start Date: ASAP

About Us:

At The Crump Group, our passion for pets isn’t just what we doit’s who we are. For over 20 years, we’ve been creating simple, wholesome, all natural treats that pets love and that pet parents trust. What started in a family garage has grown into a proudly family-led, award-winning company with more than 150 employees across North America. Today, our brands Crumps Naturals, Caledon Farms, and Dog Delights are helping shape the future of all-natural pet nutrition as we work toward becoming North America’s leading pet treat company.

Recognized as one of Canada’s Best Managed Companies, we are driven by more than just growth we’re driven by people. When you join our team, you become part of a team that cares about what we do and how we do it. We believe in creating a workplace where you can grow your career, share your ideas, and make a real impact.

Here, your work matters. Your voice is heard. Your contributions help bring better, healthier products to pets and families every day.

If you’re looking to be part of a purpose driven, fast-growing company where passion meets opportunity, Crumps is the place for you.

About role :

The Ecommerce Account Manager, Amazon owns our direct vendor relationship with Amazon Vendor Central across the US and Canadian marketplaces. You'll manage the P&L for this channel, including pricing strategy, promotional calendar, vendor negotiations, and account health, while working closely with Finance, Supply Chain, and Marketing to keep the channel healthy and growing. You'll be the person who understands both the commercial side (vendor terms, co-op, trade, margin) and the operational side (Retail Analytics, suppression, Buy Box, and in-stock rate).

Key Responsibilities:

• Own the Amazon business across the US and Canadian marketplaces, serving as the primary point of contact for Amazon category teams, vendor managers, and internal stakeholders.
• Lead annual business planning and account negotiations, including pricing, promotional funding, trade investments, and other commercial terms, in partnership with Finance.
• Build and maintain the SKU-level pricing strategy on Amazon, including price-parity monitoring, planned price increases, and line-pricing consistency across the catalog.
• Monitor account health and pricing metrics; proactively identify and resolve Buy Box suppression, listing suppression, content issues, and pricing flags that may impact performance.
• Manage trade funds to support marketing and promotional initiatives, determining pricing and distribution strategies while collaborating with key accounts in both direct and indirect sales environments.
• Analyze Amazon performance data and retail analytics to identify growth opportunities, optimize product performance, and address underperforming listings.
• Align Amazon forecasts, inventory plans, and promotional calendars with the broader annual operating plan, working closely with Sales, Finance, Supply Chain, and Marketing.
• Coordinate MAP enforcement and monitor third-party or unauthorized seller activity on managed ASINs.
• Partner with Marketing on content and listing optimization, including A+ Content, imagery, keywords, and digital merchandising strategies to improve conversion and organic search rankings.
• Report weekly and monthly KPIs, including revenue, units sold, profitability, account health, in-stock rates, and promotional performance to sales and executive leadership.
• Represent the Amazon channel in cross-functional pricing and business reviews, identifying risks and opportunities related to pricing, promotions, profitability, and customer experience.
• Develop and execute strategies to drive sustainable sales growth, improve profitability, and strengthen brand presence across Amazon marketplaces.

Qualifications:

• Min. of 3 years relevant experience withi