Tier 1 Support Specialist at March Networks
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Key Responsibilities
• Monitor customer products for health alerts
• Perform remote diagnostics for recording devices
• Maintain status updates in the ticketing database
• Create tickets for customers utilizing Field of View Services
• Escalate unresolved issues to NOC Level 2 team
Requirements:
• Bachelor’s degree in a related field
• CCNA or CompTia certifications preferred
• Solid knowledge of TCP/IP and LAN/WAN
• Familiarity with CCTV and security industry
• Strong problem-solving and communication skills Bring your analytical skills and customer focus to enhance service at March Networks.
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