Engagement Manager

Who we are

The BC Aboriginal Child Care Society (BCACCS) is a Centre of Excellence for Indigenous early learning and child care. BCACCS undertakes research, develops training and resources, and provides services and leadership to support Indigenous communities throughout BC to create high quality, culturally respectful, spiritually enriching community child care services that are based in the child’s culture, language, and history.

The work this role carries

BCACCS is seeking a values-aligned Engagement Steward (Manager) to provide strategic leadership, oversight, and guidance for engagement and consultation across the organization.

Reporting to the Keeper of Community Programs and Support (Director of Programs), this role supports, coaches, and guides Program Stewards (Managers) and other stewards across BCACCS in how, when, why, and with whom to engage—ensuring that engagement is purposeful, ethical, culturally grounded, and aligned with organizational priorities and obligations.

The Engagement Steward holds responsibility for the organization-wide engagement strategy, oversight of consultation practices, and organizational learning from engagement efforts. This role maintains a birds-eye view of all engagement activity across BCACCS—tracking patterns, identifying gaps and opportunities, and ensuring engagement efforts support strong programs, meaningful relationships, and growth in services and clients across British Columbia.

This role serves as an internal bridge across programs, leadership, communications, and knowledge-sharing functions, while remaining externally aware of the political, policy, and community landscape in which BCACCS operates. The Engagement Steward ensures BCACCS meets its responsibilities related to consultation, relational accountability, and respectful engagement with First Nations, families, partners, communities, and all levels of government.

Strategic Oversight of Engagement & Consultation

• Provide strategic oversight of BCACCS’ engagement and consultation approach across all programs.
• Develop, maintain, and steward an organization-wide engagement strategy and annual engagement plan, aligned with BCACCS’ mandate, growth goals, and community priorities.
• Set engagement targets, monitor progress, and analyze trends to assess organizational engagement effectiveness.
• Ensure BCACCS meets its obligations to consult and engage, with awareness of the political and policy environment impacting Indigenous communities and services.

Guidance & Internal Advising

• Provide guidance and support to Keepers (Directors) and Program Stewards (Managers) by providing:
• Strategic advice on engagement approaches, priorities, and opportunities.
• Insights around key moments requiring consultation, relationship-building, or strategic outreach.
• Assistance in preparing goals, talking points, and messaging for a variety of engagements.
• Guidance on next-step engagement with communities and partners.

Engagement Intelligence, Tracking & Analysis

• Maintain awareness of all engagement activity across BCACCS, including:
• Community visits and training sessions,
• Conferences, sector events, and relevant gatherings,
• High-profile and relationship-critical engagements.
• Track engagement outcomes by reviewing existing program reports, documentation, feedback and communication.
• Analyze engagement data to identify:
• Organization-wide trends,
• Relationship strengths and gaps,
• Geographic or sector-based opportunities for growth.
• Produce strategic summaries and reports that inform leadership decision-making and program planning.
• Apply and uphold OCAP® principles and ethical engagement standards across the organization.

Organizational Learning, Knowledge Sharing & Collaboration

• Ensure organizational learning and knowledge sharing flows in all directions, recognizing that:
• The Engagement Steward (Manager) brings insights, themes, and learnings from strategic oversight and analysis of organization-wide and sector-wide engagement activities.
• Program Stewards (Managers) and Keepers (Directors) will contribute deep organizational, cultural, operational, and strategic knowledge, from their daily work with community partners.
• Strong engagement practice depends on continuous learning and shared sense-making across several roles.
• Actively seek knowledge and input from Program Stewards (Managers), Keepers (Directors), and subject matter experts by:
• Drawing on their expertise, experience, and institutional knowledge.
• Incorporating their insights into engagement planning, analysis, and strategic visioning.
• Strengthening the relevance, depth, and effectiveness of en