Customer Success Platform Engineering Lead

1 day ago

Burnaby, Metro Vancouver Regional District, Canada Remitly Canada Operations, Inc. Full-time $152,000 - $190,000/year

Lead Customer Success Technology engineering at Remitly, shaping technical strategy, scalable architecture, and reliable support applications.

As a Senior Software Development Engineer, you will guide systems and technical direction for a team serving global operations. Your work will balance short-term delivery with long-term scalability and maintainability. You will collaborate across Product and engineering to deliver software that affects core user experiences.

Key Responsibilities:

  • Lead the team’s technical strategy and systems
  • Contribute to scalable, maintainable software architecture
  • Uphold engineering standards across codebases and processes
  • Collaborate with product managers, designers, and engineers
  • Deliver reliable applications through debugging and root-cause analysis

Requirements:

  • Computer Science, Engineering, or related degree preferred
  • Equivalent work experience may be considered
  • Six or more years in team-based software engineering
  • Leadership experience delivering large features
  • DevOps, CI/CD, and modern AI-tool experience

Shape Remitly’s Customer Success platform through technical leadership, scalable architecture, strong standards, and dependable applications.