Business Process Analyst

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview

Compugen is seeking an Operations Business Process Analyst to accelerate the practical adoption of artificial intelligence, automation, and digital tools across Operations. Reporting to the Manager, Business Process Optimization, this role will work directly with operational teams to identify high-value opportunities, redesign workflows, pilot approved solutions, and embed new ways of working that improve efficiency, accuracy, visibility, service, and decision-making. The role combines business process analysis, change enablement, solution experimentation, and adoption support. It will translate operational needs into well-defined use cases and help move innovations from idea through testing, implementation, measurement, documentation, training, and sustained use. The analyst will work within Compugen standards for security, privacy, responsible AI, and technology governance.

Key Responsibilities

• Develop and maintain an Operations AI and innovation opportunity pipeline aligned with business priorities and measurable operational outcomes.
• Partner with operational leaders and subject matter experts to understand workflows, pain points, business rules, controls, system dependencies, and customer or employee impacts.
• Identify, assess, and prioritize AI, automation, analytics, and existing-system opportunities based on value, feasibility, risk, effort, scalability, and readiness for adoption.
• Document current-state and future-state processes through process maps, procedures, work instructions, user stories, business requirements, and decision records.
• Design, configure, test, and support approved pilots and solutions using Microsoft Copilot, Power Automate, Power BI, JDE, and other approved business technologies.
• Coordinate user acceptance testing, feedback cycles, issue resolution, implementation readiness, and transition into operational ownership.
• Develop adoption plans that address stakeholder engagement, communications, training, job aids, process changes, reinforcement, and ongoing support.
• Coach operational teams on effective and responsible use of AI tools, including prompt practices, validation of outputs, appropriate human oversight, and escalation of risks.
• Monitor adoption, usage, benefits, quality, and control effectiveness; recommend improvements and document lessons learned.
• Create reusable playbooks, templates, standards, and examples to help scale successful innovations across Operations.
• Maintain project plans and action logs, provide regular progress updates, and communicate priorities, decisions, dependencies, risks, and outcomes to leadership.
• Collaborate with business, technology, security, privacy, data, and change-management stakeholders to ensure solutions are approved, supportable, and sustainable.

Success Measures

• Adoption and sustained use of approved AI and automation solutions.
• Demonstrated improvements in cycle time, manual effort, accuracy, visibility, service, or decision quality.
• Quality and completeness of process, solution, control, and training documentation.
• Stakeholder readiness, user confidence, and effective transfer of solutions into operational ownership.
• Progression of prioritized opportunities from discovery through pilot, implementation, and benefit validation.

Qualifications

• Diploma or degree in Business, Supply Chain, Operations, Information Systems, Business Analytics, Change Management, or a related field.
• One to three years of relevant experience in business process improvement, operational analysis, technology enablement, automation, analytics, change adoption, or a related discipline. Strong co-op, internship, or project experience may also be considered.
• Practical experience evaluating, testing, configuring, implementing, or supporting AI and automation s