Customer Education Implementation Manager
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Own Graphing onboarding at BioRender remotely from Canada or the United States, using implementation expertise and clear technical training.
As Customer Education Manager, Implementation, you will lead customer-facing programs for BioRender’s new Graphing product. You will support launches, migrations, activation, and change management while scaling onboarding across full-serve accounts. The role requires SaaS implementation experience, scientific or data analysis knowledge, and strong communication.
Key Responsibilities:
- Own tiered post-sales support for new Graphing accounts
- Guide customers from contract close through meaningful activation
- Lead migrations from other graphing tools
- Customize templates and create setup assets
- Build standardized resources for CSMs
Requirements:
- Three or more years in customer-facing SaaS implementation
- Experience with Prism, R, Python, SPSS, or life sciences
- Track record owning complex launches or onboarding programs
- Ability to explain technical features clearly
- Excellent written and verbal communication skills
Bring implementation leadership, scientific understanding, and customer education expertise to BioRender’s Graphing launch experience.